320,000 Jardine cribs recalled because slats and spindles can break
The Consumer Product Safety Commission today recalled 320,000 cribs made by Jardine Enterprises and sold for the past six years at retail and online outlets of Toys 'R' Us properties because the slats and spindles can break leading to entrapment and strangulation hazards. The agency has gotten 42 reports of crib slats and spindles breaking including four in which children became entrapped in the gap created by the broken piece. Two of the children suffered abrasions and bruising.
The recall involves 28 models of Jardine cribs sold under the names Berkley, Hilton, Positano, Spindle and Windsor at Toys 'R' Us, Babies 'R' Us, Geoffrey Stores and KidsWorld from January 2002 to May of this year. The cribs cost between $150 and $300, although one model was priced at $450.
The model numbers include BC-23, BC-36B, BC-36G, BC-36P, BC-007, BC-010, BC-010C, BC-010HP, BC-010W, BC-017, BC-107C, BC-107CR, BC-110C, BC-110HP BC-110W, DA617BC, DA620BC, DV730N, DV730W, DA770BC, DV830-N, DV830-W, 0113B00, 0113K00, 0303C00, 0303G00, 0303B00, 0309K00. They can be found on the inside of the bottom rail of the headboard or footboard.
Parents and caregivers are advised to stop using the cribs immediately and to contact Jardine to receive a full credit toward the purchase of a new crib. Crib owners can contact Jardine at (800) 646-4106 between 8 a.m. and 4:30 p.m. ET Monday through Friday and between 9 a.m. and 1 p.m. ET Saturday, or visit the firm's Web site at www.jardinecribrecall.com.
Previous
Posted by: Sandy Golove | Jul 11, 2008 1:57:00 PM
I, too, am stuck with a crib for my granddaughter that has been recalled. After reading many of the comments with unhappy customers, I urge you all to contact the office of your state Attorney General and also to contact the TV station that does "Shame on You" which I beleive is Fox News.
Jardine must take responsibility for this problem but I am also disappointed with Babies R Us that "it is not their responsibility."
Posted by: Jane Appal | Jul 11, 2008 11:34:51 AM
I purchased two of these cribs for two of my grandkids. Now, I am supposed to go through the difficult process of submitting for a voucher. In the meantime, each child will be without a crib during the delay. I ask you, what kind of customer service is this? I consider it non-customer service. Is it not surprising that the US is losing it's manufacturing base as other countries do offer a better customer service program? Remember, without the customer, Jardine has no business. Jardine has really hurt themselves with this recall program and the process of getting new product.
One Angry ex Customer.
Posted by: Jessica Bradley | Jul 10, 2008 9:30:12 PM
I too am having a nightmare trying to get any answers from Jardine. I have a whole Jardine set and the only crib available that will match my set is $100 more than the voucher I will get plus tax and shipping. I have waited for 3 days to get a call back from a manager. It wasn't until I threatened them with a laywer and a call to a NYC tv station that I got to speak to a manager. She promised she would call me back by the end of the day with some answers after a big corporate meeting they were having this afternoon. Do you think I heard back...of course not. All I want is for them to cover the cost of an equal crib to what I have. Why should I have to put out more money for their negligent actions. It's not going to happen. I refuse and will take further action if necessary. Good luck everyone else. I certainly feel your pain!!!
Posted by: ERIKA WILKES | Jul 8, 2008 3:45:19 PM
I have started the recall process. But here is what frustrates me. They aren't giving me even my purchase price. Beware, Jardine is "low balling" their customers. Yet another kick in teeth! Argh!
Posted by: Alicia | Jul 8, 2008 11:54:10 AM
I think this is ridiculous. As previous people stated you have to take pieces off your current crib and send those pieces in and then you get your voucher after that. I have twins and two recalled beds, this is not a good setting- where are my kids supposed to sleep?
Also the voucher they are giving back is NOT AT ALL going to cover the comparable cribs to the one we have in size, shape, color, and model (since ours is a lifetime). I emailed the company about this and they basically said they dont care and will give no further compensation, so because of this recall I am going to have to pay out of pocket between $50-$100 for each crib...
I am FURIOUS!
Posted by: Siobhan | Jul 5, 2008 12:23:45 AM
I do think this is absolutely ridiculous. Our recalled crib was bought in May 2005 for our first child. Our second child who is a year old is now using it. We obviously can't return it so long past the time it was purchased. Where is she supposed to sleep while I wait for a month for this stupid voucher? Why can't I just take in the indentifying panel to a Babies R Us? Nice going Jardine.
Posted by: Concerned Mother | Jul 4, 2008 8:24:41 AM
Babies 'r Us will let you buy a new crib and when your coupon comes in they will refund you the money. I asked the same questions since my baby would have no place to stay for the several weeks it would take to get the voucher. If you don't have the money to do this they will make special exceptions with the approval of several managers.
Posted by: Annoyed Mom | Jul 2, 2008 10:06:47 AM
This is good to know this information as we currently own one of the recalled cribs. I have contacted Jardine to start the process of obtaining a voucher that will cover the cost (up to the price of their model) of a new crib, but what isn't indicated here is the extensive process that you have to go through to actually get a new crib in your home. First, they tell you to stop using the crib IMMEDIATELY, so your child now has no place to sleep. Then they will mail you a kit which requires that you disassemble the crib and return to them certain key parts to assure that the crib will not be used by anyone else. Then in 1-2 weeks they will mail you a voucher so you can by a new crib at Babies R Us. Now, this is all well and good, theoretically we will EVENTUALLY get a new crib for our son, but it seems like we will be up to a month of "camping" in a borrowed pack and play until that actually happens! What a nightmare for an already harried household and a great way to upset our 6 month old's fragile sleeping habits!!! Grrrr.
Posted by: Sarah | Jul 1, 2008 7:09:57 PM
I am an owner of one of the recalled cribs- I contacted the manufacturer immediately and am furious to find out that the process involves me shipping the BOLTS and SCREWS along with the mattress supports to the manufacturer before getting the voucher for a new crib- which is stated to take 1-2 weeks. Where does the manufacturer think my child will sleep in the meantime? This recall is being handled horribly. I can't believe that you can't just return the cribs to Babies R Us for a full refund to get another crib immediately- absolutely ridiculous!
Posted by: Michael | Jun 27, 2008 11:38:41 AM
How serious of an issue is this? We have it, and our daughter is a year old. Have any infants died from this? I hate to sound like an unconcerned parent, but the amount we are getting back is a paltry two hundred and change if we return it.
Posted by: Safetoy.mobi | Jun 26, 2008 3:05:06 AM
Nice to have the info but it begs the question, how can a baby break a wooden slat? Are the tabs at the end flimsy or is the wood extra weak? You'd think someone would have noticed - for example an independent inspector...
Posted by: Concerned Mom | Jun 25, 2008 12:02:45 PM
We had an entire Jardine bedroom set of furniture for our daughter including lifetime crib, armoire and dresser. After a few months, all of the wood plugs were falling out onto the floor. Not good with a crawling baby. Babies R Us let us return it with NO problems and we bought a Childcraft Set. MUCH better construction and is now being used for our second daughter with ZERO concerns. Jardine is BAD news.