320,000 Jardine cribs recalled because slats and spindles can break

The Consumer Product Safety Commission today recalled 320,000 cribs made by Jardine Enterprises and sold for the past six years at retail and online outlets of Toys 'R' Us properties because the slats and spindles can break leading to entrapment and strangulation hazards. The agency has gotten 42 reports of crib slats and spindles breaking including four in which children became entrapped in the gap created by the broken piece. Two of the children suffered abrasions and bruising.

The recall involves 28 models of Jardine cribs sold under the names Berkley, Hilton, Positano, Spindle and Windsor at Toys 'R' Us, Babies 'R' Us, Geoffrey Stores and KidsWorld from January 2002 to May of this year. The cribs cost between $150 and $300, although one model was priced at $450.

The model numbers include BC-23, BC-36B, BC-36G, BC-36P, BC-007, BC-010, BC-010C, BC-010HP, BC-010W, BC-017, BC-107C, BC-107CR, BC-110C, BC-110HP BC-110W, DA617BC, DA620BC, DV730N, DV730W, DA770BC, DV830-N, DV830-W, 0113B00, 0113K00, 0303C00, 0303G00, 0303B00, 0309K00. They can be found on the inside of the bottom rail of the headboard or footboard.

Parents and caregivers are advised to stop using the cribs immediately and to contact Jardine to receive a full credit toward the purchase of a new crib. Crib owners can contact Jardine at (800) 646-4106 between 8 a.m. and 4:30 p.m. ET Monday through Friday and between 9 a.m. and 1 p.m. ET Saturday, or visit the firm's Web site at www.jardinecribrecall.com.

Comments

[Ashlee]

I agree with all that has been said. It took me 1 1/2 months to get my packet to send the things off. Well, in the meantime, I looked around at the other stores to view their cribs. I can't tell you how tiffed I became when I realized that NONE of the cribs available will match my cherry changing table. I called Jardine to see if they were in the process of making new, nondefective cribs, they were NOT. I'm am more furious that my new crib will not match after spending so much time picking it out in the first place. Thanks, Jardine. I will NEVER use your products again. I hope that this causes them to go out of business. Good luck to everyone else.

[Samantha]

I am in the same position. I filled out the info, got them the hardware, etc. they asked for and waited and wait....for nothing...no voucher...nothing! Then, i called, sw a gentleman who said they had received my package and that he would expedite the voucher to me within three days...that was 3 weeks ago. Now everytime i call, during their "so called" business hours they do not answer and the recording says they are closed and to call back during regular business hours! I have left 3 messages they never call back....i am so frustrated...i am wondering if babies r us could help? Babies R Us did say that you can buy a crib online or in the store and save your receipt and they will reimburse you...i just dont want to put out another $400 and not be sure that I am going to get my voucher! I am worried the company is going to go out of business then none of us will get anything!!! Ugh!!!

[angry mom]

I posted a couple weeks ago and still have no voucher. My kit was mailed into Jardine on July 8th, they called me on July 15th to ask about the sticker which I emailed them a picture of that day. I've called several times since then and have been told each time that it will be 2 weeks from the date they received ALL the pieces (so 2 weeks from the 15th) Its been 3 weeks now since then and still nada. The poor people on the phone don't actually work for Jardine and can only tell us if their spreadsheet says a voucher has gone out and then put us on a list to be called by a supervisor. We've been on that list for 2 weeks with no phone call. If Jardine really intended to give every customer a crib voucher, they would have worked it out with babies r us to have the customer return the crib directly to the store and get the voucher right then and there. The way this has been handled so far tells me that they don't have the $$ for vouchers for everyone and they are mailing them out as they get $$ to give babies r us for them. When they run out of $$ (and they will) they will just declare bankruptcy and everyone will be out of luck. We actually received multiple recall kits via UPS so I'm sorry for those of you who have been waiting on your recall kits. At least if you haven't received the kit yet, you haven't taken the crib apart and still have the option of maybe reinforcing the spindles and still using your crib. We've been crib-less for a month now. If Jardine doesn't come through with a voucher, we wil be forced to buy a new crib.

[Stephanie]

Just wanted to see if anyone has actually received a voucher. I sent Jardine my recall package almost 4 weeks ago and haven't heard anything.

[Shauna Reed]

I originally bought my Jardine crib in 2003 when my son was born, and the crib side rail DID actually break when he was about 2 years old - I phoned the company then and they sent me a brand new side rail, free of charge. Now I'm concerned using the crib for my 7 month old daughter - my side rail is brand new, but should I still replace the crib? After reading all of the complaints about poor service from the company, I'm debating on whether or not to even start the process.

[Sheri]

I received my kit--actually about 4 kits. The problem is--where will our daughter sleep when we take the hardware off. This is ridiculous. I would much rather send the hardware back--AFTER I've gotten the voucher. They can control this easily. They know who they send vouchers for and I am sure they all have different voucher numbers. Babies-R-Us, Toys-R-Us should simply send the vouchers back as they are redeemed to Jardine. This should be linked by our names--if we don't send back the hardware--then they should be able to bill us. We can't go out and buy another crib--nor do we want to. This isn't our fault--but yet the important consumer--THE CHILD--is going to inconvienced as well as the parent. Seems to me Jardine should have better arrangements--or maybe they simply don't care--they issued the recall--guess they've done their part. But hey--it isn't the parent's fault JARDINE's item is defected!!! This is ridicious!!!

[angel]

I don't know about it being easy for a baby to break - but we bought our jardine crib twice because the first one had a leg snapped off in the box! It took 4 months for a replacement to arrive... we are so unhappy with the shoddy care. I sent in my package with the bolts, sticker and a letter telling them just what I thought about it all... nothing now for nearly three weeks and I am wondering if they will pretend not to have received it? I still have the wooden parts in my hallway because I don't dare throw them out while I am waiting... what a mess!

[Mary]

I agree where will my daughter sleep while wait forever to get the voucher. I tried to call the 800 number this morning and it keeps disconnecting me. Not sure if anyone else is having the same issues.
At this point we may just purchase another crib rather than wait for Jardine.

[dmkrn01]

This is horrible! It has been over a month, with 3 phone calls and I still have no kit to return the crib pieces with. what a joke this company is. i too wondered what my daughter was supposed to sleep in after we dissasembled her bed! Im thankful we were able to purchase another crib while we wait, but I feel awful for people who cannot afford to do this. Honestly I dont think we will get our money back until the Holidays. Thanks to the PP with the attorney info, will be contacting them!

[mad]

I have been waiting for a month ( seven phone calls to cust service) was already told it would be "expedited"-- that was 2 weeks ago...and was even given a ups "tracking #)- which doesn't exist wehn I went on UPS.com!!

[Sleepless Dad]

I finally have a kit. After waiting and waiting. Along with countless phone calls into the 1-800 number only to be told the same thing every time by recall operators who seemed to be just as frustrated with Jardine as I am. Finally yesterday I got a tracking number and my kit is finally here a month later.

Some advice for those seeking it. From my experience with the recall hotline. The operators are all understanding and just as frustrated with Jardine as we are. From what I was told they are not even associated with Jardine, the recall hotline was just outsourced to their call center. Their supervisors have nothing more to offer than the operators. I was finally given anumber to call Jardine directly from a young girl on the hotline who seemed eager to let me have a shot to vent to Jardine. Thus, be nice to these people on the phone. They are doing everything they can. Submitting requests, passing along notes and concerns. It is Jardine who cant seem to do anything right, not those poor people. If you are as frustrated as I was, ask for Jardine's number, call the CPSC, the BBB, the news, just dont try to get a supervisor or you will be left even more deflated. Trust me, there is no way this company will survive this, especially if we channel our frustrations to the proper outlets.

[Frustrated Dad]

Things went smoothly for us _until_ we got a voucher for about $20 less than what we were quoted over the phone. Two separate customer reps agreed that we got the wrong voucher. Last rep asked for our phone number and said the company would be in touch with us. Still nothing after almost 24 hours. Everyone -- check your vouchers carefully when (if?) they arrive!

[Kyra]

I have been waiting now almost 4 weeks to recieve the kit, I called last week and was told it would be 2 day expressed mailed however only to find out today that it was not expressed mailed and that I should be expecting the kit tommorow.What is even more ridiculous is that they expect you to take the crib apart and return it to them before thety send you a voucher, and this process is suppose totake another 1-2 weeks. I called and demaned a supervisor, which is unavailable, I will be purchasing a new crib today not form babies r us and expect tor efunded for the cost of my crib if I am not I will report Jardiens horrible customer service and lack of concern for the well being of the children sleeping in these defected cribs to every media outlet that I can get hold of.

[Michelle]

Well, it seems as though many of you have gotten to the very step I am afraid of getting to. I initially entered my information on the www.jardinecribrecall.com website. After 2 weeks I had still not received anything in the mail. I placed my 1st call to Jardine and the customer service rep very kindly told me he would reenter my information and assured me the initial package would be sent out 2nd day air and upon the return of my hardware, my voucher would be expedited to me. After waiting another 5 days (including the weekend) I placed my second call to Jardine. I was now told that a 3rd package would be sent out to me, this time overnight, and once I return the required information and hardware that my voucher will be expedited to me. I should have received the package yesterday (7/23/08), but I am giving them (Jardine) the benefit of the doubt and waiting one more day. My husband is very apprehensive about taking apart our crib so it will be completely useless and being in a situation that many of you are in.

We purchased our crib in 2004 for our 2nd daughter who is now sleeping in a regular bed, BUT...I am pregnant with number 3 and will need this crib very soon. Fortunately, baby is not due until October, so I have some time still. I feel for all of the parents who have moved their children out of their Jardine cribs in an effort to protect their children and are now in a situation where they are at the mercy of a company who has no desire to correct their mistakes.

Someone needs to step in and make this situation right and it needs to happen FAST!!!

[Yvette Greco]

I'm in tears with this whole thing. I've been waiting and waiting and calling and calling. My baby has nowhere to sleep and I cannot afford to foot another $400 for a crib. I've called FOX NEWS and you need to TOO!!! I'm never going to get my voucher, good luck and I feel others pain.

[Jessica Bradley]

I suggest we all send information to the attorney at CPSC working on the Jardine recall. Her information is below. I just sent her an email about this fiasco and attached a letter that I sent to Fox Five News. This is totally unacceptable what is happening. I urge everyone to let her know how serious this situation is.

MGillice@cpsc.gov
Michelle Faust Gillice
Trial Attorney
Office of Compliance, Legal Division
U.S. Consumer Product Safety Commission
(301) 504-7667

[angry mom]

I filled out the online form to receive the 'recall kit' the very day I was notified of the recall via an email from babies r us. I DID receive my recall kit very quickly and followed the instructions to a T. I took apart the whole ... crib and put in all the hardware but was unable to peel off the registration sticker. I called their 800 number and was told that lots of people have had the same problem and to just take a picture of the sticker and send that. I sent the package in the prepaid UPS envelope (ours too was more than 1lb but the ups guy said it was fine) and mailed it on Tuesday July 8th. I received a call about a week ago from Jardine claiming that they didn't receive the sticker. I explained about it not coming off and how I was told to mail the picture. He asked if I could email it instead (no problem) so that very minute, I emailed the picture to them along with a reference number he gave me. Since then, I've heard nothing. I called them today and was told that the voucher had not gone out but she didn't know why and that it was possible they hadn't received my recall package yet. I became furious and recounted the whole story about how I knew they received it b/c someone had already called me about the sticker. I asked to speak to a manager and was told that she would put me on the supervisor call list whatever ... that is. I too have a feeling I'm never going to receive a voucher and will have to purchase another crib as ours can't even be reused since we had to mail them the hardware from it.

[Aimee]

The day the recall came out I filled out the information on the jardinecribrecall.com website - it's been weeks and I have yet to receive my package to send back the pieces.

I went to Babies r Us and purchased a new crib since the folks at Jardine said I could that and bring back the voucher to BRU. Ugh...I have a feeling I'm going to be out a lot of money.

[Kim F. - Connecticut]

I just re-entered my informaiton on line for a voucher on the recalled crib that we purchased just over a year ago. I first went to the website back on June 27th, entered all of the info and have not yet received my package to send back the hardware that will render my daughters bed useless until they send out tha voucher for us to go buy a new crib. What is she supposed to sleep in while we wait for the voucher. I am not at all pleased with the way this recall is being handled, and I am quite discouraged by all of the comments posted here. I just want a safe bed for our daughter to sleep in!!

[Elizabeth, mom of a 2 year old and 6 months pregnant]

This is what I sent to the CPSC and the BBB. I urge everyone who has had problems with this recall to do the same. If we do not all demand that Babies R' US and Jardine take responsibility they certainly will not.

I wanted to give you a tip about the current Jardine crib recall and how it is being handled by the Jardine Company and Babies R Us. First of all, the current wait time for the voucher is over 3 weeks. One week to get the kit to take apart the crib, and another 2 weeks to process your claim if they don't lose it. The second problem is that the voucher is only redeemable at Babies R Us stores, not online. Babies R Us has pulled most of the cribs that fit in the price range of the voucher, $250, and made them online only purchases. The cribs that are left on the floor are from, you guessed it Jardine, or at least $50 dollars over the voucher ... many are more. So that leaves the consumer with two choices, buying another crib from Jardine, or spending even more money at a Babies R Us store. Consumers are NOT happy. I am currently waiting for my voucher and I am hoping that some pressure can be put on Babies R Us to do the right thing and give consumers a fair trade for their faulty cribs.

[Bambi]

I wanted to turn my 2 yr olds crib into a toddler bed I wrote down the model number to talk to the company about a missing piece I lost during a move and when I searched all this stuff came back about her crib being recalled. I haven’t talked to the company yet but I really concern about having to pay for a new crib if the voucher doesn’t cover one to match her set. I really think you should be able to be reimburse for the whole set any ways I just wanted to know how much are they offering for model number DV730W. If you know please reply, so can I know how much I will have to pay. Thanks

[Sharon Clark]

I have/had one of the recalled cribs. The day after the recall was announced, I contacted Jardine and gave them my information. Within a week, I received my "pre-paid shipping" envelope to send the crib hardware in. The shipping was only approved for one pound, which the hardware exceeded in weight. So if my UPS guy was going to be picky, I would of been in a fix.
OK, so it's been a few weeks and I have yet to hear anything from Jardine. My daughter is sleeping in her play yard, which is barely an acceptable arrangement. She is very uncomfortable and not sleeping well.
If I do not receive my voucher soon, I will go ahead and purchase another crib so we call all get some rest.

[Another Upset Mom]

I agree with all of the above comments. I sent in the "kit" on July 5th, and called today (the 17th) and they supposedly still have not received it. Load of bull! My toddler is sleeping on a mattress on the ground (we bought the crib that is supposed to convert to a toddler bed). Ridiculous!

[Satisfied grandma]

No problem - I called the recall number listed, spoke to a very nice gentleman that is handling all these recalls. He was not from the company itself or from Toys or BabysRUs. It is just a company handling these recalls. He took the number on my bed and my personal information. In one to two weeks I will receive a package from UPS asking me to return a few of the screws, some braces off the mattress holder, and a sticker - certainly not the whole bed. Once that is received - in another week or two - I will receive a voucher to go buy a new bed. The amount of the voucher will be determined by the bed you have. I was very satisfied with the amount he gave me. Gave me a reference number and said this should all be taken care of in about a month.

[Inconvenient at Best]

This is absolutely unsat! I have one of the recalled cribs and when I call to get information, no one seems to have any answers other than to tell me to wait for the voucher to come in the mail... And then what? I have to take apart the old crib, rent a truck, take it back to Babies R Us, buy a new crib, and reassemble it... All the while, paying for a rental truck to buy a crib with a voucher that doesn't cover the cost of a new crib! No thank you! Poor customer service and no help from Babies R Us. I too want to know how serious of a problem this is. I agree with some of the other posts, how can a baby break a wooden spindle? If something were to happen to my daughter, I would feel awful, but I've already purchased one crib (and paid for the rental truck) -- I shoudln't have to do it again!