Sometimes when you’re
shopping online you’ll come across prices that are so much lower than anyone
else’s, it’s hard to believe they’re real.
That may be because they’re
not.
Some retailers, especially
some online electronics stores, post ridiculously low prices. Shoppers who bite
typically receive a phone call from a salesperson trying to “upgrade” them into
buying accessories or other products or services, often at inflated prices.
If they refuse to purchase
additional items, shoppers find that the retailer cancels the sale, claims the
product has been back-ordered for months, or, if they did purchase the
additional product, sends lower-quality merchandise or items that were never
ordered. Returns can be difficult, if not impossible.
And in June, New York
Attorney General Andrew Cuomo announced $765,000 in settlements with seven
Brooklyn, N.Y.-based retailers he accused
of using such tactics to bilk consumers nationwide out of hundreds of thousands
of dollars. Together the companies operated under more than 100 names and Web
sites, reported the Web site HD Guru. It
posted a complete list, which it said it obtained from the New York State
Attorney General’s office.
Along with bait and switch
practices, Cuomo said, the companies posted fake customer testimonials and
changed their names and Web sites so often that prospective customers couldn’t
find any truthful online testimonials about them.
The companies are Best Price Camera, Foto Connection, 1 Way
Photo, 86th Street Photo, Broadway Photo, Camera Wiz, and Sonic Photo. Camera
Wiz and Sonic Photo agreed to go out of business immediately. The remaining
companies have agreed to change their business practices.
Some of the settlement money
will be used to reimburse consumers. If you’ve been victimized, you should file
a claim with the New York Better Business Bureau. The BBB still is setting up filing procedures.
Updated information will be posted on the organization’s Web site.
To protect yourself when
shopping online, be wary of unrealistically low prices. Don’t be persuaded to
buy additional products or services just because you’re getting what looks like
a good deal on one.
Stick with retailer reviews
found on major shopping sites, such as Amazon.com, PriceGrabber.com or
Shopping.com. Even if reviews are positive, find out whether the company has a
report at the Better Business Bureau. (Look for a company
that has at least a “B” rating.) Also, do a Web search using the company name
and keywords such as “rip off” or “complaint” to see if the retailer is
mentioned on message boards or elsewhere online. Don’t assume that the absence
of a BBB report or message board complaints mean the company is worthy of your
business.
Also, find out whether the
product you’re buying comes with a manufacturer’s warranty. Some discounters
can sell at below-market prices because the products are intended for sale in
non-U.S. markets and aren’t covered by U.S. warranties.
Finally, use a credit card.
If there are any shenanigans, you can dispute the charges.–Anthony
Giorgianni