Avoid summertime burglar-alarm scams

One consumer rip-off that shows no sign of abating is the annual invasion of door-to-door salespeople who use dubious and intrusive tactics to sell burglar-alarm systems to unwary homeowners, a topic we covered in "Scam Alert: Don't Get Ripped Off by an Alarm Company."

Jane Driggs, president of the Better Business Bureau of Utah, stops short of advising you not to buy an alarm system from door-to-door salespeople, but says, "You just have to make sure that you verify everything the company says and do your comparison shopping as if somebody hadn't come to the door."

Law-enforcement and consumer-protection officials warn you to be wary of an alarm salesperson who:

• Attempts to alarm you by citing rashes of burglaries in their neighborhoods.

• Claims to represent or wear clothing with logos from major alarm manufacturers like GE and Honeywell. These firms don't sell directly to consumers and don't allow their logos to be used by door-to-door salespeople.

• Tries to gain entrance into your home. "I actually had a salesperson reach inside the door to show me where his system would go and ask if he could come in," says Driggs. "I have a big dog, so I wasn't worried about it, but I could see a lot of people might have let him gain admittance that way."

• Offers a free system. Experts say "free" systems usually come with higher monthly service fees. Also be sure that the contract clearly indicates what the monthly service fee will be. "If they say your charges are going to be $44 a month for a one-year term, verify that that's what the contract says—don't sign it if it isn't clearly stated," says Driggs.

"Alarm companies generally don't make money on the equipment, but on he monthly services. You should focus on the quality of the service and the length of the contract—many jurisdictions limit the length and number of automatic renewals," says Ron Walters, the Security Industry Alarm Coalition's director of field operations. Make sure the contract stipulates the length of the agreement and any associated early-termination fees.

• Says the company is ready to install your system right away. Experts say legitimate alarm companies don't mind taking the time to talk to consumers to get a comprehensive view of their security needs.

• Claims your current alarm company is defunct. A scam recently spotted by our colleagues at The Consumerist involves Orem, Utah-based Pinnacle Security. The company's reps have been implying to customers of CastleRock Security in Wichita, Kansas, that CastleRock has gone out of business, a claim CastleRock disputes. Another variation on this theme is a salesperson's claim that your current equipment needs updating. Read more about this story on the KWCH Web site.

Industry experts stress that you should deal only with well-established companies. Find out which local or state agency has jurisdiction over alarm companies and check the records of any company you're considering using. Also see whether your homeowner's-insurance company offers a discount for using certain alarm companies.—Gian Trotta | e-mail | Twitter | Forums | Facebook

Essential information: These low-cost products and commonsense procedures can boost your home security. And read about Rex, a virtual watchdog.

Modern Crimes: Florida homeowner watches her home being burglarized via the Web; perps arrested

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What's on your mind: Our most popular blog posts of 2008

Before we get too far into 2009, we thought we'd look back at the most popular posts on the Home & Garden blog from 2008. The 10 blogs below generated the most buzz last year.

Inside CR Test Labs: Sewing machines
This sneak peak at our March 2009 report on sewing machines (shown) generated quite a thread in the comment box. Around 150 readers chimed in, including the commenter who implored, "please don't lump in embroidery machines with general sewing machines." Roger that, as you'll see in the full report, coming in the upcoming story, whose issue is on sale and online in February.

Own a tankless water heater? Take our survey
Some 1,200 readers answered that call (another 100 commented directly to the item). The results of the online survey informed our October 2008 report on tankless water heaters, in which we revealed significant variations in installation costs, energy savings, and overall satisfaction.

Mold can be a problem for some front-loading washers
Here, we reported on the buildup of mold that many readers told us was occurring in the rubber gasket of the door to their front-loading washer. Sixty commenters jumped into the issue, some supporting the claim with tales of foul-smelling clothes, others reporting no complaints with their front-loading washing machine.

Why Consumer Reports doesn't rate specific models of mattresses
Not everyone rested easy with our explanation of why we don't rate mattress models. Wrote one commenter: "I subscribed to CR specifically for a mattress report and instead get a report on why you don't do a mattress report." Visit our new mattress product page for more details on mattress shopping.

Buying Advice: Portable air conditioners
Cooling the air was obviously hot on readers' minds when this blog posted on June 20. Our take on portable air conditioners is lukewarm at best—not only do they deliver less relief than manufacturers claim but the units also tend to be pricey.

Greener cleaners go mainstream
The launch of a line of natural cleaners from Clorox prompted this March 24 post.

Buyer's guide to pellet- and wood-burning stoves
Surging home-heating costs in recent years has fueled interest in alternative ways to keep warm during the winter. Hence the flurry of comments to this buying guide. In fact, there's been so much interest that we're now planning a testing-based report on these products.

Buzzword: Radon
Of all our 2008 Buzzwords, none resulted in as many comments as this entry on radon. Several weeks later, The New York Times ran a story covering concerns about radon in countertops, raising the buzz again.

Tip of the Day: Don't get ripped off by an alarm company
Dozens of readers responded to this blog with their own experiences with alarm companies, crooked and credible alike. One unlucky homeowner tells how she was swindled out of $360.

Are EdenPure space heaters just a lot of hot air?
That question spurred significant interest from readers. Some defended their EdenPure space heater, others didn't recommend these appliances. Read our report on space heaters for more information.—Daniel DiClerico

Tip of the Day: Don’t get ripped off by an alarm company

The scenario: A representative from a home-security company knocks on your door and offers you a free alarm system in exchange for displaying his company’s sign on your lawn. Swayed by the prospect of getting a security setup gratis, you sign a long-term monitoring contact and end up stuck with a shoddy installation and substandard equipment and service.

Learn more about this type of scam—and, more important, how to avoid it—by reading the Scam Alert in the June 2008 issue of Consumer Reports.

Stove Guard appliance timer and motion detector lowers the risk of range fires

An estimated 47,000 residential fires a year start on rangetops, injuring more than 2,400 people, killing about 80, and causing $135 million in property damage, according to the U.S. Consumer Product Safety Commission. Many of those fires start when someone leaves the kitchen with food still cooking on the stovetop.

For many years, representatives of Underwriters Laboratories, Consumers Union, the nonprofit publisher of this magazine, and appliance makers worked together with the CPSC to find a technological solution such as heat sensors that would turn off burners before the food in a pot or pan ignited. But according to a CPSC spokesperson, the agency has refocused its efforts on other “high-priority flammability projects.” The CPSC did add that it would revisit the issue in the future when it has sufficient resources.

Meanwhile, a small distributor of security products in Saskatchewan, Canada, is making and selling a safety device that serves much the same purpose, at least for owners of electric ranges and cooktops. The Stove Guard, a $299 automatic timer and motion detector, shuts off the elements and the oven if there is no motion near the appliance after a preselected time period.

How it works. Stove Guard has three easy-to-program settings. The first, “on/auto,” turns power off to the burners if there is no motion near the range after a specific period of time. You set the time, anywhere from 1 to 39 minutes. The second setting, “on/timer,” turns power off after a preset amount of time, up to 99 minutes, regardless of motion. An adjustable sensing level keeps the device from turning the range back on because of a child’s or a pet’s movement. Pressing the “off” setting returns the range to its regular use.

In our tests, the Stove Guard worked exactly as advertised. But proper installation and maintenance are crucial. Mount it too close to the stove and steam from boiling liquids in pots can interfere with its use, as it did in our tests. Once mounted, simply unplug the electrical cord to your range and plug it into the Stove Guard. Then plug the electrical cord from the Stove Guard into the wall outlet. It’s also important to periodically clean the sensor to minimize grease buildup, which diminished the Stove Guard’s sensitivity in some of our tests.