Are EdenPure space heaters just a lot of hot air?

Surely you've seen a full-page ad in a major newspaper for EdenPure space heaters, heard veteran radio commentator Paul Harvey tout them on his national radio program, or read the comments—both glowing and negative—from owners of these appliances on Web forums.

The newspaper and radio ads, including one in the October 29, 2008, edition of The Wall Street Journal, promote the EdenPure Model GEN3 500 and the Model GEN3 1000 (shown) as a "new advanced portable heater that can cut your heating bill by up to 50%," promising that you'll "never be cold again." One hype-filled newspaper ad also features a Q&A with Julius Toth, director of product development for BioTech Research, in which Toth espouses the many benefits of these heaters. (BioTech Research, whose slogan is "Better health through technology," offers a slew of other promised-filled products, including the AbGone Pill, Instant Facelift, and the Smellkiller Air Cleanser.)

We have not tested the GEN3 500 or 1000 models, which, according to a customer-service representative at BioTech Research, has seen "major improvements" from the brand's Quartz Infrared 1000, $400, which we tested for our 2007 report on space heaters. Let's just say that our experts were not transported to paradise by the EdenPure we did review.

The unit was the second-lowest-scoring space heater we tested, earning only a 24 out on our 100-point scale. According to the folks in our Tech department who tested space heaters, the EdenPure provided lackluster temperature control and was not particularly easy to use, What's more, it was pricey and lacked an overheat-protection feature (key for safety). The GEN3 models do have this important safety feature, according to BioTech Research.

If you're in the market for a new space heater, be dubious about any heater whose manufacturer claims the appliance will slash your heating bills. Here's why:

For every degree that you lower your home thermostat in the winter, you'll save about 3 percent on heating costs. So the only way to really save with a space heater would be to use the unit in the room you're in and turn down the thermostat elsewhere in the house so that your main heating system would not operate. To save 50 percent on your heating bill, you'd have to lower the home thermostat about 17°F. Also, based on national average fuel prices, using an electric space costs more than twice as much to operate as a natural-gas-fueled central-heating system.

Before you shop for a space heater, read our report, which includes buying advice and ratings of electric convection, electric fan-forced, and electric radiant models. We also tested propane and kerosene models but found a safety risk with that type.

Essential information: Read our recent tip of the day to learn how to save money on heating this winter and, perhaps, boost the value of your home.

Comments

[kay]

I would like to know which infrared heating system is best?

There is the Comfort Zone, Eden Pure, and iHeater so far.

Do you think any of these could heat a 20 ft by 30 ft 2 bedroom ranch style home with little or no help from a furnance?

I will await your response. Thank you so much!

[Foster White]

Last year I purchased an EdenPure xl-500 heater. It worked well for about 3 weeks and then died. It was replaced with an xl 1000 at no charge to me as the xl 500 was not available for replacement. I normally us above 1000 gallons of fuel oil per winter. I found I used about 25% less than normal for the months of March April and May. We have been wearing more clothing and have set furnace thermostat at 60. We moved heater from room to room based on where we were and found we were comfortable. I recently purchased a gen3 1000 and find it somewhat improved from the last years model. It appears to produce more heat. I expect this winter I will drop furnace thermostat to 55 or lower depending on outside temperature and our comfort level. Hopefully I will use 500 gallons of fuel oil this year vs 1000 gallons. The savings in fuel oil will be 1500 to 2000 dollars. The cost of the 2 units was about 800 dollars and my electric bill was not much different from normal last year, but at 20 cents per hour(2 units) perhaps may be about 30 to 40 dollars per month increase or a total of about 250 dollars for 6 months. Needless to say I should save at least 500 dollars the first year and if the units last 3 to 5 years each, the savings could be as much as 6000 to 9000 dollars over 5 years, or more depending on the cost of fuel oil.

[K McLoughlin]

Please do test the newer models (gen3). Otherwise the information given here is not useful to me.

[jake prince]

About a month ago, I posted that I had purchased two edenpure 1000 heaters.
They are performing very well in my tri-level home. IN the thirty-odd years we have been in our home my wife has commented that for the first time she has not been cold.

At that time, I was unable to state what it cost me to operate the eden pure heaters. I have received my electric bill and in Virginia (Dominion Power) I would say that it is approximately $.75 (seventy five cent per day - per unit), in my case $ 1.50 per day.

If you compare this to no. 2 heating oil @ $ 2.959 per gallon (delivered on Oct 30th) and you use 21/2 gallons of oil per day or approximate cost to heat with oil is around $ 7.40 per day (that's not including the electric to fire the oil burner and the electric to run the fan.

As I said in my first post this is not an endorcement for the Eden Pure heater. But I am only sharing information that I have experienced.

[Jake Prince - Virginia]

About a month ago, I posted that I had purchased two edenpure Gen3 1000 heaters.
They are performing very well in my tri-level home. IN the thirty-odd years we have been in our home my wife has commented that for the first time she has not been cold.

At that time, I was unable to state what it cost me to operate the eden pure heaters. I have received my electric bill and in Virginia (Dominion Power) I would say that it is approximately $.75 (seventy five cent per day - per unit), in my case $ 1.50 per day.

If you compare this to no. 2 heating oil @ $ 2.959 per gallon (delivered on Oct 30th) and you use 21/2 gallons of oil per day or approximate cost to heat with oil is around $ 7.40 per day (that's not including the electric to fire the oil burner and the electric to run the fan.

As I said in my first post this is not an endorcement for the Eden Pure heater. But I am only sharing information that I have experienced.

[S Kivo]

My husband has been laid off his job. We cannot afford to run the central heating unit at a high temperature! Our electric rates& gas rates are over the top !! Can someone tell me a good heater we can use and turn the temperatute way down on the central unit.We have been using a Delonghi Safe Heat Solaris 1500 W, 120 - V HZ Type TRN1015T Oil filled heater in the family room. and one in the bedroom. However the one in the livinh room made a loud popping sound today. I think it is going to go out. we have been using it for about 3 years now.I would be very appreciative if someone could recommend a good model to replace it!

[kgrousman]

The funny thing about the 1000 XL being rated one of the lowest space heaters is..... it isn't a space heater! This is a supplemental source of heat. It's intended use is to regulate the temperature in a warm room so your furnace does not have to run (not warm a cold room like a space heater). This is where the savings come in. I am living proof that edenPURE will save you money. I have fuel oil, oil that normally runs me about $500 per month to warm to 66. Now with the edenPURE (and a Suntwin) I am able to be comfortable at 74, and only see an increase of $50 in my electric (2 units) . I have not used my furnace in 2 winters now! We have saved so much $ it is rediculous!

[Joe Singleton]

I bought a Sun Twin\Eden Pure Gen 3,from Eden Pure Midwest in November,2008.On the 2nd day I had it,I found out what the 60 day money back guarantee really was.First you must pay back the free shipping cost($30).Then after 3-7 days,15% restocking fees.8-30 days,25%.31-60 days,45%.Plus,$31 to ship it back.I sent it back, because I think that's bad business.I don't know if the heater was good or not.Read everything about the product.

[Cynthia]

I'd like real consumer info on the ComfortZone system. Has anyone purchased this one? Any info will be appreciated.

[RICHARD BURROWS]

12/02/2008 From Pennsylvania.
I'm using my EdenPURE Quartz Infrared heater for the second year to heat my two bedroom apartment.(1100 ft.sq.) I am more then well pleased with it. How about compairing it with the other INFRARED Heaters on the market not with the other type of heaters(space heaters)? I have a totally electric apartment with(baseboard heat as a backup which I set at 55F). I'm saving money and staying warm without drafts.
RB

[RICHARD BURROWS]

12/02/2008 From Pennsylvania.
I'm using my EdenPURE Quartz Infrared heater for the second year to heat my two bedroom apartment.(1100 ft.sq.) I am more then well pleased with it. How about compairing it with the other INFRARED Heaters on the market not with the other type of heaters(space heaters)? I have a totally electric apartment with(baseboard heat as a backup which I set at 55F). I'm saving money and staying warm without drafts.
RB

[Megan]

Our Edenpure melted in the front. Frankly, I'm scared to get the replacement since I've read on the net of at least 5 other instances where the unit melted. Can't wait till there's a class action suit so we have some kind of hope for getting some money back.

[Joey Murray]

I am looking to purchase an EdenPure heater for my daughter and son-in-law for Christmas this year. Their house is drafty and the propane is extremely high to heat the home. I've heard good things about this unit. However, my dad, who is a firm believer in Consumer Reports, has pointed out to me that this unit is the worst unit I could purchase.

I'd love some feedback. Christmas is closing in and I need to make a decision now.

[C. Rummler]

I would not recommend this product. My model 500 worked for just over a year. They will do NOTHING for you, except give you a repair center that is hundreds of miles away. How helpful is that? They are very expensive to purchase. I expected it to last for years. No savings to me. Also, heat bills were not a savings while it worked. DO NOT PURCHASE!!!

[James A Newburn]

Purchased an EdenPure 1000 and use as supplemental heat in a 2100 sq ft single level condo. This is a perfect device for this aervice as the front room stays toasty warm and the kitchen and hallway are comfortable and a welcome few degrees cooler. Comsumer Reports should be testing this device as fit for purpose and not as described above. The report above is useless.

[david]

Just remember that Biotech Research is behind the EdenPure.

http://www.biotechresearch.com/

They sell a weight-loss pill, know as AbGone. They claim it starts working in 20 minutes. They're obviously on the revolutionary side of technology.

[Richard Gilkeson]

These units simply don't hold up very long - at $400 a pop, they don't save money when this cost is pro-rated. Bought 2 units. Had to replace one nearly right away because it ceased to function - replacement sent under warranty. Second unit ran for two winters (used sporadically as a booster to home heat) and then stopped running. Would never purchase another of these units as they simply don't perform very long before giving out and needing repair (not clear where to go locally - sending them out of state is a pain and an expense - to get them repaired).

[Joe]

I was dissapointed CR had done no testing this year on space heaters or humidifiers. Pleanty of reviews on cars few can afford to buy. Long time subscriber.

[Kenneth King]

I purchased an eden pure 1000 gen 3 and use it in my bedroom. It works great, cycles on and off by itself, and maintains a confortable temp. I also like the HIGH feature so I can crank it up without affecting my normal temp setting. I saw in person a comfortzone today and wow, I wish I had bought that one. Easy to service, LED digital temp display, smaller and lighter, and easier to look at. Ive heard GREAT things about the COMFORTZONEe and I intend to buy that one when I am ready for another heater.

[linda Palmer]

Just spent time at the cabin. Had another brand heater that could not keep up with the below zero temperatures. ( -18---or more below light wind.) One room cabin 16x16. Can the edenpure heat the cabin??? Cold in Montana.

[gail davison]

We bought our EdenPure heater in 2007. It lasted for one year and then died. Needless to say, I was disappointed in their instructions to send it back at our expense. At almost $400 spent and to have it last for about 5 months, seems excessive to me. We should have gone to our local WalMart and purchased a space heater that would have lasted longer, plus, we could have paid half on a new corn burning stove with the amount of money that we spent.
Very disappointing.

[NiceDude]

THERE IS A DISTRIBUTOR OF IHEATER NAMED TOP TEN IMPORTS, THERE WEBSITE IS WWW.TOPTENIMPORTS.COM. THEY HAVE THE WORST SERVICE I HAVE EVER EXPERIENCED.

IN ADDITION TO THIS, IHEATER ENERGY SAVINGS AND THAT IT IS GOING TO HEAT UP TO 1500 SQFT IS SUCH A LIE. SO, DONT GET RIPPED OFF AND GO LOOK FOR A BETTER PRODUCT.

[Larry Perkins]

TEST: Edenpure i tested used 3.08 kilowatts in 2.5 hours. On average a kilowatt is .08 cent. The settins were set in the middle of the light bar keeping a 14x20 foot room warm (70 deg). It was 7 degrees out side when tested. At that temp, it will cost $2.36 a day to heat that room.$70.80 a month to run one with just that heater. Also tested a ceramic heater and it was found to run very close to the same in costs and also kept room warm. Paid $429 for edenpure, paid $73 for ceramic. When you compare prices with gas, you find that any electric heater you use will cost about 35% more in costs. Right now i can honestly say that they are not worth it, and there is no savings. Im looking at solor and wind now for costs and storage of energy. Hope this helps. PS buy a kilowatt meter and see for your self.

[james lebo]

I was considering getting one of these eden pure models to help out at the house(wood burner in liv.room & nat.gas in basement). due to the inconsistency in reliability, I will not get one of these. for $400 one has to be more than just hopeful.

[Drew Wilkinson]

Ive done a lot of research on EdenPure and after collecting all the information I could via consumer reports, blogs, word of mouth etc. it appears that they are more of a marketing spending machine rather than a responsible manufacturer. I have researched many similar products and reccommend both a product called the Portable Furnace www.portablefurnace.com and a similar product called The Comfort Furnace www.comfortfurnace.com. I bought a Portable Furnace for my house and I am very happy with its heat, reliability and safety. It is up to you to make your own decisions but I suggest you look into both those products.

[T. Vic]

Been considering this as a supplement to our home's heating (Oil and Wood). Must comment that there are just too many mixed reviews and I don't like that so many break down so soon. 400.00+ dollars is too much to invest into something so fragile and unsure in the practical market. Thank you Consumer reports and people for your reviews.

[Pam]

I purchased a Eden Pure heater for my 86yrs old dad in October 2008 it is now December 15, 2008 and the heater died. It did not even heat 1 room of the house. It only blew hot air at him. I haven't as of yet been able to get hold of these people but I did call my credit card company for credit.

[Richard Nyce]

I purchased an Eden Pure in 2007. It was rated for room size of 250 square feet. I used it in a 12' X 20' room for three days. It did not raise the temp of the room even one degree. Since I was not satisfied, I wanted to return the unit. Of course I had to have every last peice of the orginal packaging or they would charge extra. I happened to have saved everything so I returned it. When I was finished with the return, it cost me $75 to return a $250 product that did not work for me. So my experience was, the product didn't work as I expected and it cost me $75 to find that out. I would say I was not impressed with the product and was very un-impressed with the company.

[Jerry]

I purchased an Edenpure last year. It was replaced twice because it simply stop working. Yesterday I had to take the one I have now in because it stopped working and they told me it would be a week. He said the safety switch was shutting it down. I have Solar Comfort that has never had a problem and I have it in a wood workshop. The Edenpure would not work for one day in the workshop. I cannot make it through one winter without a problem with the Edenpure.

[Warmer in Michigan with iHeater]

I have been very happy with my iHeater. I have a farmhouse that is around 130 years old and I go through fuel oil like crazy. I put 2 iHeaters in my house and have my thermostat on 60 degrees and the temperature is registering at around 69-70 degrees. My furnace is hardly kicking on, which is unusual with the winter being as cold as it has been this year. My furnace normally would be running all the time, especially when it hit -33 degrees the last week. In fact, my son told me it was too warm in the house and wanted me to turn the heaters off. So far I have been very happy with the iHeaters and they are doing exactly what they said they would, keeping my furnace from turning on as often as they normally would, which in turn, is cutting my fuel oil dollars tremendously. If anyone else would like to save some money, check out the website where I purchased mine,

www.officialiheater.com

Hope my opinion helps.

Sincerely,

Warmer in Michigan

[Jewel Westbrooks]

I brought two heaters from the Edenpure Store online in August of 07. They worked fine thru the winter, but winter of 08 the 500 Suntwin would not turn on.Contacted the Biotech Research company for repair just like it says to do on the back of the heater. I was told to ship it to Canton,OH for exchange or repair. It was already out of warranty after a year, but really was only used 3-4 months in 07!Recieved letter from Biotech saying this was the wrong place and the heater needs to be sent to another state at my expense!This was a good heater while it worked, but it is too much money to spend for one winter.The customer service is the PITS! ORDER AT YOUR OWN RISK.

[Barbara Thompson]

Poster wanting to know of a good space heater (or whatever you call it) could look into the Bionaire. I have bought 6 so far and am so pleased with them. The first one I bought has a remote control which is great. The others didn't. I bought it at Target if you can find them. They are very hard to find. I guess you would have to go just before fall starts. I find them at reduced prices at the end of summer if there are any left.

[Scott Sjostrom]

We tried the iheater for one month. Our gas consumption was reduced by 26%, but our electrical consumption increased by 50%. I compared by bill from the same month as a year ago. Needless to say, we are spending more money on heating not less like the 30-50% they claim you will save. It gets worse. We made a huge mistake by assuming the heater was returnable. With the iheater ALL SALE ARE FINAL. Other companies have a 60 day policy. I would avoid iheater and look for another infrared heat provider.

[Nolee]

I hope those of you who plan to get an Eden Pure will read this first. We got 3, one for my parents, sister and ourselves. The first month, each of our bills almost doubled for electricity. My parents (who are in their 90s) had their bill go up $100, which they could ill afford. My sister got her's directly from the manufacturer. They did not return her phone calls and she has sent them a letter asking to return it. We were fortunate in that we bought them from a local dealer, they guaranteed them for 60 days and we returned our two. Please don't buy these. I am shocked the Paul Harvey wouldn't investigate them more thoroughly.

[Nancy Triggs]

Posted by: NiceDude | Dec 17, 2008 3:19:04 PM

THERE IS A DISTRIBUTOR OF IHEATER NAMED TOP TEN IMPORTS, THERE WEBSITE IS WWW.TOPTENIMPORTS.COM. THEY HAVE THE WORST SERVICE I HAVE EVER EXPERIENCED.

IN ADDITION TO THIS, IHEATER ENERGY SAVINGS AND THAT IT IS GOING TO HEAT UP TO 1500 SQFT IS SUCH A LIE. SO, DONT GET RIPPED OFF AND GO LOOK FOR A BETTER PRODUCT.

BEWARE THEY HAVE A "NO REFUND" POLICY BUT IT IS NEVER DISCLOSED TO YOU UNTIL YOU WANT TO RETURN THE JUNK THEY SOLD YOU.

[bryan]

Hello there. We began as a general home contractor company several years ago and about three years ago began carrying the Edenpure heaters. I know we are a bit biased due to selling them, but yes they do work. The idea though is Not to turn down your thermostat. Leave your temperature set at whatever you like for your furnace and centrally locate your Edenpure in your home. The Edenpure will run most of the time and your furnace will only kick on to keep it at the temperature you set it at. As far as a melted from goes. This is normally caused by a restriction in airflow through the unit which results in it not being able to shed all it's heat. It still though is not going to catch on fire. Just make sure you clean the filters and leave about a foot behind the unit for it to breath. If you want, you can find more information at http://www.pureenergystore.com.

[Maryrose Beasley]

I purchased an EDEN Pure heater this last fall and loved it. I showed it to everyone who came in. My house truly was warmer with it. A couple of weeks ago, however, it started to act up. After running awhile, it started to blow cold air. I had to unplug it from the wall, let it sit for about five minutes, and start it over. I thought it was just a fluke. About a week later, it did it again. Same story. A few days ago, it began doing this all the time. It will only run warm air for about three or four minutes. I believe I need to have it replaced. Can you help me? Thank you.
Maryrose Beasley

[R Tade]

The edenpure heater is an expensive piece of garbage. Mine lasted just beyond the one year warranty and died. This happened to two of my friends also. You can buy small heaters at the local hardware store for a tenth of the price and they will last a lot longer.

[lisa granger]

we purchased our unit in november and since then our electric bill has more thna doubled, i thought it was just a faulty unit but when i started talking about it at work 2 of my co workers stated they had purchased the same units and they both have put them away becuase they can not afford the electric bill. These units can be found in our local classifieds quite often, it never crossed my mind that they would cost me more money.

[Todd in Michigan]

Before purchasing, my wife and I did a thorough investigation on the quartz heaters Eden Pure and Comfort Zone (now Comfort furnace) and chose the Comfort Zone. We are very happy with the unit and it offsets the cost of using Pellets which we primarily heat with in our 2000 sq/ft home....but since it is a two story OLD farm house (over 100 yrs) we are going to get another one for our other level (we currenlty heat upstairs with this one).

We have found that keeping the home humidified properly increases the effectiveness and feeling of warmth GREATLY. I have a friend who didn't like his Eden Pure....and when I told him about keeping his home humidified properly he tried it and changed his tune, now happy with the amount of warmth his family feels.

We have not seen a significant increase in our electric bill and this is a VERY cold winter.........and we're warm. Hope this helps.

[Patrick Keeler]

We bought EdenPure 1000 in spring of 2008. First one did not work at all sent back at my expense,shipping 38$.Recieved replacement it lasted 90days running about3hrs. per day.DO NOT BUY! JUNK

[Steve Schnee]

Junk JUNK Junk
The junk box I bought as a heater lasted 2 months.
Now I reset it 1000 time only for it to run 2 mins and kick off and never come back on.

If anyone buys one I'll see you at the neurosurgeon.
I bought one and I'm going to have my head examaned !!!!!!

[robert golff]

Edenpure heaters and Comfortzone heaters are one in the same, unfortunately the horrific customer service and "song and dance" add on value by the Amish craftsman is the result of a America giving away it's its manufacturing base to foreign countries. Yes, thats right dear American consumer, these heaters are made in China, and all the marketing hype falls under the category of "don't sell the steak, sell the sizzle"
God bless Paul Harvey. RIP

[Arthur Kido]

I do not understand your test on eden pure heaters/ We purchased a eden pure 500 two years ago...It saved us about $25 month november thru march of 2007-2008. So we purchased another enden pure 1000 last year.....We kept the thermostat at 58 degrees from november to march 2008-2009. It saved us about $55 a month for those months. You really should retest the eden pure heaters. We absolutely love them. The only problem we have had is the filter sometimes keeps the eden pure 1000 from going on automatically.........

[sunshine1409]

what is your street address

[PAUL LEMIEUX]

HOW CAN I CHECK ON THE STATUS OF THE EDENPURE HEATER THAT I ORDERED WEEKS AGO! PAUL LEMIEUX

[shirlee trzebiatowski]

I have bought a eden heater in Dec 2008 it worked for about a mouth then it didn,t work I called the company and want it by money back they have a 60 day money back warrantry they would not give me my money back I had to send it three times it still didnt work they them sent me a new one that one didnt work sent it back they lost it sent me a new one again and this one willnot work and willnot do anything at all about this one they told me they donot call if I am not happy with this deal I feel I got ripped off big time all wy trips to send them in plus when I did run it it took about 160.00 amonth to run to me that was not a saving at are I would say donot get one I would not have another one if someone gave it to me free I would not take it to me they are a piece of junk. Shirlee Trzebiatowski

[Kenn Lane]

Your test report isn't really worth anything if your latest test was of 2007 models. We're nearly three years away from that and it would be helpful if you would test a 2009 model GEN3 Model 500 or Model 1000. Since heating prices continue to rise and alternative sources are desirable, we hope you'll update this report sometime soon.
Thanks,

[Rod Enns]

I must admit, I was swayed by the Eden Pure brochures showing up in my PO Box about once a month. The brochures always featured a buy it now sale price of $397.00 for the 1000 model. I purchased mine on ebay as a refurbished model for $297.00 (I am sure this was not a refurbished model, but just a way to unload new product at a cheaper price). What's my verdict? Save your money and just buy a $30.00 ceramic heater - it'll do the same job. I am purchasing an air to air heat pump -currently on sale at a local hardware store for $497.00 - that puts out almost 3 times the BTU as the Eden Pure and uses less electricity.

[carl]

Dont understand??half of the emails think the edenpure is JUNK dont buy it. The other half LOVE it.What is the TRUTH.??? thank you

[Denny Comer]

I am supposed to start selling a heating unit that looks to me a lot like the Edenpure infered heater. It is called Heatsmart Heaters. I really need to know prior to making a major committment to these people if this is a truely good unit or just another scam on the public??
Your immediate reply would be much appreciated because I need to start to work for these folks in only 8 days.
Thank you,
Denny Comer

[Mike Klaas]

We have several friends who have the comfort Zone and are very pleased with ease of operation and cost efficiency. With all the negative testamonials about EdenPure we are going to purchase the comfort Zone. We also like the different cabinet styles available with comfort Zone.

[jim dolan]

what is the best portable heater on market?

[Larry Cox]

Eden PURE is not some new and revolutionary product, it’s been around for years. I first encountered it 30 years ago at a RV Mobile Home show a the university of Notre Dame, marketed by a company out of Peoria Illinois. We explored the possibility of distributing the heater then called The Infer Molecular Heater, and was invited to visit the companies headquarters in Illinois. They had a very impressive facility to demonstrate the heater and a very slick sales pitch, but they did not manufacture the unit but contracted out the manufacturing. With few exceptions it was identical to the Eden PURE but had 4 inferred lights and a steel plate with nails welded on inside.
Before we committed to a distributorship we ordered 25 heaters to run our own tests. To say the heaters were a failure was a gross under statement. In a cold home four heaters ran for three days and raised the temperature only 2 degrees. They would maintain 70 degrees in a small room that had been heated to 70 degrees but would not increase the temperature. After conferring with a teaching Ph’d Professor of physics at a major university who explained that the light bulbs and a small fan would accomplish the same results at a fraction of the cost. After running over 15 tests, of witch only 2 showed any mediocre positive results, it was our conclusion that a $30 of the shelf heater would accomplish equal results. The consensus of all of our people involved in the testing was that it was a well packaged and promoted high priced fraud.

[Ed]

I purchased the original Eden Pure 500 unit in 2007. It ran fine for a couple of months and then it quit. I called for service, it was returned for service in early February 2007. At that time we traded up to the 1000 unit. It arrived back just as we were leaving for Florida so I did not even bother to unpack it but stored it for the following season. In December 2008 I unpacked the replacement unit and we used it for a time. We went to Florida in January 2009 and again in late February so I again packed it up in the original box and stored it. This unit was probably used for part of December 2008, part of January 2009 and part of February 2009; not a full season of use by any measure.

Six days ago, due to a problem with the main furnace, I unpacked the heater. We have used it in the evening over the last few days to take the chill out. Tonight it apparently has failed again, control lights but no heat.

When it works it is fine but that seems to be an increasingly rare occurrence. I will be calling them tomorrow. I don’t know what my options are but I will not be talked into another unit. I also doubt that I will get any satisfaction from them but I will try. If they replace it, it has to be at their expense, I have spent enough money on shipping already.

I thrive on the dependability of my appliances and this doesn’t measure up. When I pay top dollar for something I expect it to work dependably, that is not what I have experienced with the either of the two Eden Pure heaters.

I wish I had found this thread before making that initial heater purchase. Does anyone know where to get parts for these orphans? I am handy enough to tackle fixing it myself, probably the only way I can afford to own one. Gosh, that will probably void the basically none existent warranty.

[Bob Pinto]

I bought an Eden Pure last winter. It was the $483.00 model. I ran it for an hour, until the awful smell began to affect my breathing. I then saw "Made in China" on the box, and my blood pressure soared! Almost $500.00 for a Chinese heater! I put on my best behavior with the lady at the company, and was lucky to avoid the $74.00 it would have cost me, as they paid the return/restock fee. When I took it to the UPS store, the fellow there showed me 2 others being returned that morning! Some fine advertisement, especially when there are only 8500 people in my town! How many are being returned would no doubt boggle the mind! STAY AWAY FROM IT!

[O J Sullivan]

I was in the mode of purchasing one of these units but reading all the comments and seeing all the negativity I am backing away.

[Marc Lessard]

I'm thinking on bying a edenpure , but after reading all the feedback, I won't, I currently heat my house with wood, and only wood, and its 80 to 85 in my house on a minus 40 day in northern Ontario, the only thing it costs me is time to go cut the wood, small price to pay for heat plus I stay in shape.

[sfb2003]

We have a tri-level house (1800sq. ft.)in Va. that has an oil furnace. We normally use about 500 gals. of oil per year. We bought a Eden Pure 1000 heater and set it in the living room. We turned our thermostat on 68 and ran the hearer on almost high. We turned the heater off at night and let the furnace heat the house. Our electric bill went up about $30 per month (Oct-Mar).
When I filled my oil tank this year it took 236 gals. We saved about 260 gals. This was a savings of about $650 of oil. We spent about an extra $180 for electricity for a savings of $470.
We purchased another one this year to put downstairs in the family room to keep it warm. This is not a commerical for EdenPure, I am just telling you my experience. I'll keep my fingers crossed that mine don't break down.

[Charles Heick]

EdenPURE states that it will save up to 50% on your heating bill. This is a warning in itself. When raising the temperature of a room, any electric heater is going to run at near 100% efficiency. One kilowatt hour of electricity contains approximately 3140 BTU of heat, period. There is no magic system to increase this value. Buyer beware.

Do not confuse a heat pump with an electric heater. A heat pump uses electricity to run a compressor to extract heat from the air. Like a refrigerator in reverse.

[geilou]

We are suppose to purchase EdenPure..reading all the reports we decided not to have it.You're right..! Mr.Marc wood is still the most efficient...and we would like to thank consumer report org.and to all the consumers who shared their bad experiences of the products..not only EdenPure..,other products..

[Greg]

I am no expert but here is my story....I have fuel oil heat and it went to $4.00 a gallon. I contacted my furnace company and was told I have a 3/4 gallon nozzle. That translates into costing me $3.00 for every hour my fuel oil furnace runs PLUS the cost of electricity to drive/blow it. So I searched for savings. I looked at Eden pure and Comfort Zone and chose comfort zone because at the time Comfort Zone had a 3 year warranty and Eden pure only had a one year. That has changed now as Eden Pure matched. The other reason was the cabinetry on CZ looked nicer AND it had a digital display as compared to the bar graph on Eden Pure. I bought one CZ and ran it 24/7 on max. It never failed. I ran it so hard it actually began to melt the mantel below where the heat comes out. This was a cosmetic flaw only and a call to CZ got me a free replacement mantle in the mail. I liked my first unit so much I ordered a second and now have 3 running in a ranch style home. One down and two up. I have the breaker pulled on my fuel oil furnace! I am not using less oil, I am using no oil! I ran into my fuel oil deliveryman in the bank last winter and he asked what was going on at my house? He said "Ive delivered fuel oil to you for 20 years and there is no way you can go all winter without fuel oil!" I said there is NOW. All my family and friends witnessed all of this and have become customers as well, many buying multiple units. Usually one unit will not heat a house but remember it is designed to suplement and not replace. A past comment complained that they are foreign made. This is very true.....but what isn't today? Lastly, I will add this. I consider myself a red blooded American patriot that loves this country and I certainly prefer to send my hard earned money to hard working Americans digging coal for electricity in Appalachia rather than send my money to the middle east for oil so they can plot to burn down America. We all have a choice and thats why we die for the freedoms we enjoy. God Bless America! Greg 419-938-6322

[Ervin Belcher]

I bought an Eden 500xl heater from the factory. It worked well but produced little heat, so I ordered the more expensive Sun-Twin. The Sun-Twin died at about 4 months, and I had the original carton and paid for shipping. The company repaired it saying it was the "led board". The smaller 500xl died and I called the company and they "had no record of it's purchase" and refused to accept it back for repair. I am trying to find someone in my area to repair it. Overall, I have been very disappointed as I have spent over 700 dollars. I couls have just turned my heat pump up and it would have taken years to match the 700 dollars I spent on these overhyped units. Ervin

[Karen Hayden]

After reading all the comments and looking at all the mfg. ads.
one thing is being overlooked. All these products are are powered by some sort of electrical element. All electrical elements have a life limit. 20,000 hrs ---65,000 hours and they burn out. In short, a very expensive element that you had hoped would last forever. Remember when a toaster would last 20 years? Now they burn out in 12-18 months if used every day. It is economy. It burns out so you have to buy another one. That how manufactures stay in business. Insulate your home as much as you can. Put on a sweat shirt. I have a wood pellet stove. Yes I have to hall bags of pellets. but it keeps me strong and warm. A 70 year old grandma. My winter heating bill is about half of of what my neighbors, for the last 4 winters. As I have investigated the claims of the manufactures and comments of buyers, I will stick with what I have.
I will not be buying any of the famous heaters that are said to save you heating bill. Good luck and have a great day.

[jim batchelder]

I CAME SO CLOSE TO BUYING ONE-------THEN I READ THESE LETTERS----THEY COULD NOT GIVE ME ONE----THANKS C/R U SAVED ME AGAIN...

[Charles]

Hi, I read this article and found that it was not entirely correct. Now I am not an advocate of Edenpure. In fact, I am with a competing brand of Infrared heater. I have spent years researching and testing all the major Infrared heater brands. I even own several of these models. So I can speak by experience.

Although I do not think Edenpure is the best Infrared heater on the market, it is a good heat source that will outperform the other conventional space heaters.

The problem here is that the article is not taking into account as to how Infrared works and why it is getting so popular. First, it does not rob the air of humidity like gas, wood, propane, electric fireplaces, etc.

By not frying the air and not robbing the humidity, it actually attaches heat to the water molecules. This creates a more dense, heavier air that does not fly right to the ceiling. You feel it more too!

Think of it this way. If you went to a humid state and the temp was 72 degrees, you would feel hotter than a dry state that is 72 degrees.

In most areas Infrared heaters are proving to be cheaper than other forms of heating. It really depends on where you are to your savings. I saved a lot of money over my gas.

Another thing is that a 1500 watt radiant or similar will cost the same to run as an Infrared heater. However, you will heat about 5x more the area with Infrared. Nobody can tell me different.

Before I started selling Solar Comfort Infrared heaters, I was in need of more heat. I tried that hot radiant dish from Costco for like $60. The amount of heat it puts out would make you think you can heat a huge area. Well I had mine returned in 5 days as it could not heat but just in front of it.

Infrared heaters work! However, I would like to see the industry cleaned up with more realistic expectations. Forget the 'heat for pennies a day!', or 'at the price of a coffee maker', or even heat 1000 plus square feet. I claim 600-800sq. ft. as a supplemental heater and so should they. A coffee maker? Pennies a day? $1.45 or more a day is more realistic.

Also what if it did cost you the same but you have a heater that is zoneable and is not drying out your air? Do you have chills you just can't seem to heat with other sources? Do you have circulatory issues? These are other things to consider.

I hope this helps. If you have questions feel free to contact me and I will do my best to help.

Charles
solarcomfortheating.com

[Jamie Ann]

An older gentleman I know just bought a EdenPure today and I told him he just might as well return it. I told him its just an expensive space heater.....I know my electricity.....1500Watt heater will put out 1500watts no matter how (In)Expensive it is.
$400 or $40...which one costs more in the long run from the start?????

[Dennis]

I'm amazed! Not with the EdenPure heater, but at how gullible many people are to buy into the hype about this heater. "Even heat that doesn't rise to the ceiling" C'mon, is that the "new physics" Anyone should know that electric space heaters are a costly way to heat a home. Spend the money on caulking and insulation and you'll be more comfortable at lower costs. Space heaters have a purpose, buy get one at you home store for a fraction of the cost of one of these. People like Bob Villa, who hawk these things on TV should be ashamed. All his credibility os completely gone as fas as I'm concerned. Also, shame on Consumer reports for dancing around the real issue and not simply stating that these things are a ripoff.

[Donny Elkins]

My first Eden Pure worked for two days. Got it exchanged and now this one cycles on and off when the temperature drops. So, the end result is a cold room. I do not recommend this heater.

[Paul]

I read up considerably on the Edenpure heater and decided not to buy one. I went to the Big E in Mass. this year and there was an Edenpure dealer with a booth in the commercial building. One salesman tried to give me the sales pitch and I told him that my research led me to decide it was a poor unit to buy. Another salesman next to him, who was talking to 2 customers, immediately jumped in my face and started yelling at me saying "Oh YEAH, then how come I sold 9 million of these last year, HUH?!?!" He was visibly agitated and his 2 customers walked away with a shocked expression on their faces. I told him that he should read up on CR's website, and that just made him angrier.....I'd never buy one after that!

[ROBERT CRISLER]

Some of these people aren't in their right minds.since i've had mine,my furnace hasn't kicked on yet!My furnace would usually run every 15 minutes.gotta be saving somewhere.maybe their on a wrong amp. circuit.i also feel placement in the home is important.no longer do i have ice cold plaster walls,their putting off heat.THUMBS UP TO EDEN-PURE!!!!!!!!

[Gary Tilton]

I recently saw the EdenPure in a local hardware store. I did not immediatley purchase the heater. I was impressed with the quiet heat that the EdenPure put out. Upon further inspection, I noticed that the unit for sale had a 12/2008 manufacturer's date and no UL listing, another red flag. After reading all the negative comments here, I have decided not to waste $400 on a chinese piece of junk. I am a master electrician and it seems that there is a flaw in the limit,thermal,cut out switches or connections of the wiring. Intense heat will cause problems with what I have suggested where users experience "cold" heat. I would like to dismantle one of these to see how it operates and possibly find the flaw. Another possible problem may involve the infared heater. If these are dropped or banged around, the element will break. Similar to a light bulb filament. Well, thank you all for saving me $400. When you go out and purchase anything, please look for the MADE IN THE USA stamp. Keep our own employeed.

[Dean]

Thanks for all the great feedback on this product ! I'm so happy that I didn't make a spontanious decision! The infomercial was so convincing I knew it was to good to be true! 50% savings? Really? There is no way I will pay $400 for a product that fails and stops working for so many customers! And some have had it melt on them, that is scary! Thanks again for the info and saving me the money and disappointment!!

[Becky]

Boy, I sure wish I had read all these comments before buying my Eden pure. Of course, depending on whether or not your unit is still working, will determine which side of the fence you are on!!! Before this morning, I would have said... geez, I don't understand... we love our unit that we purchased last fall. It has been a great unit, saved us tremendously on propane heating costs. Normally we would go thru 1100 gallons per winter. Last year we only went thru 500. Put it away for summer. Now this year, since the weather has turned cold, we brought it back out, planning on another warm winter, and have been running it for 2 weeks. All of a sudden, this morning, it turned into an air-conditioning unit. We woke up to a very cold house, and with 2 toddlers, that's not fun!!! I am uncertain if I will go thru what sounds like a hassle to get it repaired, or just chalk it up to experience and start with another adventure with another source of heat. The verdict... I jumped the fence overnight!! Thank you all for your input, and one final thought... I didn't know they were made in china, but for me... that says it all!!!

[Heating Inspector]

Read what their ad says: "will not not reduce the humidity in the room" the lack of humidity in a house is do due infiltration when cold air is brought into the house and heated up to room temperature it will reduce the humidity
no matter what type of heat you use! Force air, hot water heat, or electric heat all types of heat will reduce humidity in a house it is called physics or psychometrics. Second it will heat up to 1000 feet square feet? Where in southern Florida? 1 watt of electricity produces 3.41 British Thermal Units
(B.T.U.) Base on 1500 watt circuit that will produce around 5000 BTU,s which might heat a room 150 to 300 square feet in northern climates. Do the math. Save your money please if you want a electric space heater there are heaters that are just as safe at 1/10 the cost!

[Duane]

I want to heat my bedroom so when I get up in the morning it will be warmer than the rest of the house. I was about to purchase an EdenPure, but after reading these posts, it seems EdenPure should clean up their act first and produce a much better product including their customer service. What type of heater, then do you all recommend? And is a ComfortZone furnace an EdenPure product? And do these products, infrared furnances, really use less energy than turning on the central natural gas furnace?

[Robert Banfill]

I recently purchased an Eden Pure 1000 and I wish I had read the comments prior to ordering. Upon receipt of the first machine, the machine had been damaged in transit and I returned it UPS. The UPS people were very helpful. I asked for a replacement and received it 2 days ago. After opening it up, I noted a noise of loose impedements inside the machine and the cord hanger was cracked making it impossible to use. In my effort to see the see if the device worked, I turned it on and found the controls did not work even when following the instructions. The only way to shut it off was to pull the "grounded plug". I am now planning to return the machine tomorrow. Quality control is certenly not the forte of Biotech Research. Heads up Bio Tech. I want my money back.