Issues with Dish's DTVPal DTV converters?

Several blog posts have indicated there might be some firmware or software issues with Dish's DTVPal DTV converter causing them to malfunction. We contacted the company to see if they were aware of any problems. The company confirmed that a "small minority of boxes" have such issues, and that starting Friday, Aug. 29, affected consumers can call the toll-free number listed in the manual (1-888-638-9912) to exchange their box for a new one. You'll need to have your receipt handy, and you'll get a new box within 90 days. You'll have to pay for shipping the box back, but there's no additional shipping charges to receive the new one.

Some readers who are not Dish satellite TV subscribers have also indicated they've had difficulty receiving customer service, as they are prompted for their subscriber account number. Dish says that it is training its customer-service reps to handle issues regardless of whether a DTVPal owner is a Dish subscriber.

We also asked whether the $40 Dish TR-40 CSA DTV converter, which started shipping this month, might have some of the same issues. Dish tells us that TR-40 boxes have updated software, so there shouldn't be any issues. We hope to test one the TR-40 shortly, but as far as we know, it is functionally identical to the DTVPal.

If you will be exchanging your DTVPal for a new one, let us know how your experience goes.

—James K. Willcox

Nikon D90: The first D-SLR that records video

Camcorders, look out! Nikon announced yesterday its D90, a digital SLR camera that promises to do things that no point-and-shoot digital camera or even non-professional camcorder can.

Nikon says the D90 (Click on the image at right for a closer look) records both high-definition (720p) and standard-definition video using interchangeable lenses, while taking advantage of numerous other SLR benefits, among them low-light sensitivity, fast continuous shooting, and high-capacity batteries. Nikon says the D90 will be available sometime in September and list for $999 (camera body only) or $1,299 (with lens).

A few highlights:

• With a D90, you can shoot videos using many of Nikon's lenses such as its fish-eye and macro lenses, for the same creative control you get with stills. For example, with some lenses, you should be able to reduce the camera's depth of field enough that, when shooting video, the subject stands out because the background is noticeably out of focus.


• Because the D90 uses an image sensor very similar to the one found on the Nikon D300 (model information available to subscribers), you should be able to shoot decent quality video or still images in very low light without a flash. The D300 is the only model in our Ratings of digital SLRs (available to subscribers) able to capture, in low-light, images good enough to enlarge, even when set as high as ISO 3200. (Most SLRs can do so only up to ISO 800 or less, our tests found.) It was also one of only three SLRs with excellent overall image quality and dynamic range.

Computer virus blasts into space

A few days ago, news broke that a computer worm had hitched a ride on the International Space Station by stowing away on the astronauts’ laptops, which were reportedly unprotected by antivirus software.

The worm, Gammima.AG, which replicates itself and steals passwords to online games, was discovered about a year ago and isn’t considered high-risk.

Still, if the astronaut has followed the advice in our 7 Online Blunders report, namely to make sure you’ve got activated and updated security software on your computer, Gammima.AG would never had made it out of earth’s biosphere.

So no matter where you take your laptop (or desktop), make sure it has security software properly installed and running.

—Jeff Fox

Ratings of DTV converter boxes: New models added

We've updated our exclusive Ratings of DTV converter boxes, which now cover 24 of the 50 or so models now available. New arrivals include a box with the best picture quality we've seen so far, another that has the first VCR timer we've encountered, and several boxes with analog pass-through. (Read the latest update to our DTV converter box guide for more information, including free access to the DTV converter box Ratings.)

Prices for tested models range from about $50 to $90. (Prices are what we paid. Some readers have reported that they've found different, sometimes higher, prices.) You can use a $40 government coupon to defray the cost. Call 888-DTV-2009 or go to www.DTV2009.gov to request one or two coupons; you'll also find a list of online retailers there. Visit our guide to the digital TV transition, free to all visitors, for more complete information on the digital TV switchover and DTV converter boxes.

The Channel Master CM-7000 was tops for picture quality. It's among the first boxes to have an S-video output, which can deliver better picture quality than a composite-video or RF out. It's pricey, though, at $80. The Apex DT250 also has an S-video out, though its picture quality didn't quite match the Channel Master's. Older TVs don't have an S-video input output, so you'd have to use either the composite-video or RF input output.

With a run-of-the-mill TV set, it might be hard to appreciate the incremental improvement in picture quality offered by the top performers. Converter boxes that are a step down in picture quality provide better video than most analog sets and might be perfectly satisfactory.

The Dish Network DTVPal, $60, has both a VCR timer and analog pass-through, as does its brandmate, the TR-40 CRA, which is available in limited quantities for $40. (It arrived too late to be included in this latest update to our DTV converter box guide.) The timer will change the channel on the box so your VCR can automatically record from different channels. Analog pass-through enables a box to feed your TV analog signals as well as digital signals converted to analog. Other tested models with this feature are the Philco TB100HH9, Magnavox TB100MG9 (seen above), and Digital Stream DTX9950. (See our "How to choose: DTV converter boxes" for more information that will help you decide which DTV box features are right for your needs.)

As in our first round of tests, all tested models converted broadcast digital signals from our rooftop antenna into analog signals that an older TV can accept, with decent picture and sound quality. They also performed comparably in their ability to pull in digital stations. The number of digital channels that will be available to you depends on how many stations broadcast digitally in your area, the distance from your home, your antenna, and whether trees or other obstructions block the signals.

Champing at the (64) bit

For years, mainstream PC processors have been capable of calculating 64 bits (binary digits) at a time, an advancement over 32 bits that can potentially speed up some applications—like gaming and photo editing—and allow the PC to use virtually unlimited memory space. Apple PCs running Mac OS 10.5 already have full support for 64-bit operation. But, so far, Windows PCs marketed to consumers have overwhelmingly been equipped with only a 32-bit version of Windows Vista. Well, no more.

New PCs from Gateway and HP that we recently tested for our Latest Ratings of desktop computers (available to subscribers) are only sold with the 64-bit version of Windows Vista Home Premium. Why? The main reason, we think, is that they are equipped with more than the 3 GB of memory (RAM) that the 32-bit version of Vista can use. Moving to 64-bit memory addressing allows PC makers to equip desktops and laptops with (ultimately) many times more RAM than before—potentially 8,192 GB. This will usher in a new generation of applications with enormous memory-usage capabilities, improving performance in such areas as home-video editing.

But there are downsides to 64-bit computing.

$40 DTV converter box from Dish is finally available

[Aug. 26, 2008 UPDATE: We've added 24 new models to our Ratings of DTV converter boxes. See our latest update to our guide to DTV converter boxes for more information. Both are free on ConsumerReports.org. —Ed.]

The much-awaited $40 DTV converter from Dish Networks—which is essentially free, except for shipping charges and taxes, after a government-issued $40 coupon is applied—is now available directly from the company, although supplies are limited, according to Dish's website.

The TR-40 has been an item of significant interest ever since Dish announced earlier this year that it would offer a feature-laden box—including analog pass-through and VCR control—that would essentially be free to consumers after a government-issued DTV coupon was applied. The box is now available at the Dish website, via phone at 1-888-638-9912 or through participating DISH Network retailers. There's a $9 charge for shipping and handling, and taxes will vary by location.

[Note: We're in the process of updating our free Ratings of DTV converter boxes. But the TR-40 came too late to be included in our most recent testing. We'll be doing our best to get our hands on one and see how it performs compared to the other DTV converter boxes we've tested. In the meantime, check our free "Guide to DTV converter boxes" for help in finding converter boxes. — Ed.]

The TR-40 is the first converter we've seen priced at $40, the amount of the coupon. The box has many of the same features as the company's DTVPal we've tested, including analog pass-through, an auto-tune timer for programming VCR recording, a seven-day electronic program guide, and a set-up wizard. (The TR-40 even appears outwardly similar to the DTVPal, seen above.) There's also a pop-up signal-strength screen that can be used to troubleshoot reception. The DTVPal is priced $20 higher.

There's no word how many of these boxes will be available.

—James K. Willcox

Ratings: Bluetooth headsets for one and all (ears)

You see it more frequently now. That sharp-dressed man or woman walking down the street, talking, wildly gesturing and maybe even laughing hysterically—with seemingly no one around them.

Blame it on Bluetooth technology.

Wireless headsets are becoming much more affordable and shrinking in size so they're barely noticeable. But Bluetooth headsets are doing more than making cell phone users appear to be (apparently) talking to themselves. They're letting mobile music listeners cut the cord as well.

Consumer Reports has just posted updated Ratings of Bluetooth headsets (available to subscribers). Tested headsets ranged from $30 to more than $100 for the smaller, inconspicuous types. But among those 25 new models, four are stereo headsets for use with phones that have built-in music players.

They're usually heavier than mono headsets, but some of the stereo models (such as the Jabra BT3030, seen at right) feature a wireless remote control, eliminating the need to fumble with your cell phone's MP3 player buttons.

If you're in the market for a wireless headset, check out our latest Bluetooth headset Ratings report to see how mono and stereo wireless headsets fared in our tests. Our Quick Recommendations (available to subscribers) highlight our top picks.

And if you're new to the world of wireless walking and talking, be sure to read our wireless headset buying advice which will help you choose the right model for your needs.

Toshiba’s new XDE Upconverting DVD player: No Blu-ray killer

Despite earlier statements that it had developed a standard-def DVD technology that would render Blu-ray high-def players obsolete, Toshiba instead last week launched an upconverting DVD player—the XD-E500—that the company claims will surpass the performance of other upconverting standard-def models.

The player, priced a $149, appears to be an interim step between standard upconverting players, priced about $80 to $100, and Blu-ray high-def models, which cost $300 or more. Despite earlier proclamations following the demise of the Toshiba-backed HD DVD high-def format, at a press event announcing the player Toshiba went out of its way not to compare the picture quality of the XDE (eXtended Detail Enhancement) model with that offered by Blu-ray players, instead saying that the XD-E500 offers a “near-HD experience.” None of the standard-definition upconverting players we've tested—which can convert the 480i video contained on all regular DVDs to simulate 720p, 1080i, or even 1080p—offer picture quality comparable to a Blu-ray high-def model.

The player has three different picture modes: “sharp,” which analyzes the picture and adds edge enhancement; “color,” which produces more vivid blues and greens; and “contrast,” which the company says can make darker scenes or foregrounds more visible without “washing out” the picture as many conventional contrast adjustments do. Both the color and contrast modes are combined with the sharp mode’s detail enhancement.

Although it was rumored that the new player would use the Cell processor, a powerful microprocessor jointly developed by Toshiba, IBM and Sony for use in the Sony PlayStation 3 video game system, Toshiba confirmed to CR that the player doesn’t use that chip, which is supposed to be employed in other Toshiba products, such as TVs, this year. The player can upconvert source material from 480i to 1080p, and can output 24p (24 frames per second, the native frame rate of film) if it’s available on the DVD. Toshiba tells CR that it presently has no plans to license the XDE technology to other manufacturers.

Stay tuned for for more information about Toshiba's new XDE player. We'll be getting one in and testing its performance against other standard-def upconverting models, as well as a high-def Blu-ray player.

—James K. Willcox

Free TV—on your cell phone?

Here's an interesting story from the Associated Press this morning regarding television on cell phones.

U.S. TV broadcasters are working on a new standard (called ATSC-M/H) that will allow cell phones (and other mobile devices) to receive and display over-the-air digital TV signals, which nearly all stations will be using by February 2009 as part of the transition to DTV.

TV on your cell phone isn't entirely new. U.S. cell phone service providers have been offering—for extra monthly fees—TV "channels" (such as ESPN and CNN) on certain model phones, like the Samsung SCH-u620 (Verizon), the LG Vu (AT&T) and the Samsung Instinct (Sprint Nextel). In fact, "live" TV is one of the Instinct's jazzy features that make it a much more entertaining touch-screen phone than the iPhone. (See our "head-to-head" match-up, "iPhone 3G vs. Instinct," and video for more information.)

But such services aren't beamed directly to the phones, but carried via the carrier's cellphone network. By potentially cutting out the carrier as middleman, ATSC-M/H would potentially allow next-generation mobile devices to receive free digital TV. (Like current "off-the-air" analog broadcasts, the new "free TV" service could be supported by advertisers.)

Refurbished electronics: A bargain shopper's guide

TVs, digital cameras, laptops, and other electronics gear that have been returned to a retailer or manufacturer, supposedly restored to good-as-new condition, and then re-sold at bargain prices are starting to look respectable—especially to budget-conscious shoppers. Refurbished goods (also called "reconditioned" or "remanufactured") are even being touted as "green," since they might otherwise be on their way to the landfill.

It's not just fly-by-nights selling gently used gear. Last fall, big-box retailer Target's web site began offering "pre-owned electronics," starting with seldom-discounted Apple iPods. Crutchfield.com, a reputable vendor that has been top-rated in Consumer Reports' annual Ratings of best electronics retailers, sells returned electronics from GPS to TVs at its online Outlet Store. Amazon.com, another consistently well-rated retailer, has been selling refurbished gear on its warehousedeals.com site since 2004.

Among major manufacturers offering their own refurbished electronics are:

• Apple, via its Special Deals section of its web site
• Dell, via its online Outlet store and dfsdirectsales.com, Dell's financing division
• Epson, via its online Clearance Center
• HP, via its online Business outlet
• Sony, via its online Outlet store

There's no shortage of products for these and other vendors to refurbish. Up to one in five consumer electronics items sold are returned, according to technology consulting firm Accenture, and a mere 5 percent or so of those returns are defective. More than two-thirds of electronics returned to retailers work fine.