Cell Plan Extra Charges: Why and What You Can Do

Your cell-phone plan supposedly costs $39.99 a month, say, yet your cell-phone bill usually runs to $52 or so. Here's a quick rundown of the reasons and some remedies.

Many of the major extras are beyond your control, at least as a subscriber. The biggest bite is from state and local sales taxes. Your telecom bills are typically taxed by those jurisdictions at the same rate as other goods and services, and those rates, to say the least, show no signs of going down. (There used to be a 3-percent federal excise tax—in place since 1898 to pay for the Spanish-American war—but it was repealed in 2005.) There's also a state fee for e-911, the location-based technology that helps emergency responders find you when you dial 911 from your cell phone; you may also have to pay a separate 911 fee to your municipality for having access to those emergency responders.

Carriers also tack an assortment of administrative and regulatory surcharges onto bills to defray the costs they incur when they interface with other networks in the course of providing service, as well as other incidentals. One such fee that's attracted attention lately is one, amounting to a dollar or two a month, that reflects the carriers passing along to consumers their contributions to what's known as the Universal Service Fund, which subsidizes phone carriers operating in remote or sparsely populated areas. With more than $7 billion now in the Fund, the Federal Communications Commission has just capped a portion of it. (If you have Adobe Acrobat Reader software installed, you can see the FCC's press release on the cap on Universal Service here.) But the cap's impact on consumer fees is unclear, since the Fund still requires replenishment to remain at its current level.

But some extras that are swelling your bills are well within your control. Here's a rundown of some, and how to quell them:

New Blu-ray DVD players—one for under $300

While the latest Blu-ray players from several major brands aren't doing anything to lower the price barrier for Blu-ray ownership, Magnavox has introduced the first sub-$300 model, which is selling at Wal-Mart.

However, many models, including the Magnavox, are Profile 1.1 players that offer BonusView (picture-in-picture) capability, but not the Internet-access capability (called BDLive) of Profile 2.0 players. Even at lower prices, we still believe that holding off a bit longer—when fully featured players are both more plentiful and cheaper—makes the most sense for the majority of us. (Find other helpful buying advice in our "How to choose a high-def DVD player.")

But these all-inclusive players are now on the way. For example, Panasonic's newest standalone player is a Profile 2.0 model, and Samsung's new standalone model, a Profile 1.1 player, can be upgraded later this year to meet the Profile 2.0 specifications.

The down side, however, is that these players are still relatively expensive: $400 for the Samsung model, and $700 for the Panasonic. With the exception of the new Maganavox, the least expensive new Blu-ray players, even those from secondary brands, are $350. It's possible, though, that the introduction of the Magnavox model will put pressure on those second-tier brands manufacturers to get their player prices below $300.

Magnavox: Under $300 at Wal-Mart

The new Magnavox model, made by increasingly busy contract manufacturer Funai, has been sighted at Wal-Mart at a retail price of $298. The player, model NB500MG9, is a BonusView model that features 1080p/24 output (which sends film-base video at its native 24 frames-per-second rate to a TV or projector that can accept it; therefore, no conversion—3:2 pulldown—is needed to match the video to a TV’s 60 fps display). The Funai website has the owner's manual for the NB500MG9 (You'll need Adobe Acrobat, however.) if you'd like to see all of its features.

Get Your Exercise Shopping for Wii Fit

Nintendo wants you up off your sofa and working it with the new Wii Fit ($89). But it could be awhile before your exercise program begins. As with the Wii console, it's looking like the Fit (Click on images for closer looks.) will be a tough purchase.

A check of several online retail outlets, including Game Stop, Wal-Mart, and Amazon, led us to messages like "not for sale," "temporarily out of stock," and "preorders sold out." If you started shopping extra early, you may have been lucky enough to have bought a coupon for $5 to $10 that guaranteed you a Fit. Those seem to be sold out now, although double-checking with your local retailer may not be a bad idea. Once the product is launched on May 19, check frequently both online and in stores. If Wii sales are any indication, retailers will get shipments and quickly sell out, so you'll need to hit the right store at the right time.

At the very least, sign up with Best Buy, Circuit City, or another store for e-mail notification of availability.

You'll double your challenge if you're pumped for the Fit but don't yet own a Wii console. It's still hit or miss when you walk into most retail stores, and sites like Best Buy don't sell it at all online. You'll have better luck if you don't mind shelling out about an extra $100 for a bundle that includes several games. Retail price for the Wii console alone is $250. Think about grabbing one now if you can, before demand for the Fit diminishes supplies even more.

Meanwhile, in the U.K., where the Fit has already been on sale since April, it looks like demand remains high. We were able to find a few units of the Fit at Amazon's U.K. site and several online stores, while others were sold out. But don't exercise notions of buying from one of these U.K. outlets. They probably won't ship to the U.S., and besides, we saw them selling for almost double the U.S. price at about 95 pounds, or $170.

We'll be testing the Wii Fit for its health benefits in the coming weeks, so keep an eye on Consumer Reports.org and on Consumer Reports Health for our findings. For an early look, check out this Wall Street Journal review.

—Donna Tapellini

LG and Samsung get the red out; new HDTVs sport crimson colors

With a host of fine-performing, piano-black HDTVs on the market, LG Electronics and Samsung are the latest manufacturers to introduce sets that try to stand out with stylistic flair. Both brands are launching new flat-panel models imbued with red color accents. Since some LCD sets from both brands have done well in our recent Ratings, available to subscribers , the new models promise to be more than just pretty faces, with performance to complement their stylish designs.

LG promotes “Scarlet” fever
LG’s new LG 60 Series—code-named “Scarlet”— features a super-slim profile and red-colored back and side panels. The TV line was launched with a splashy—and fake—ad campaign that promised a new TV series, named Scarlet, starring a young Hollywood ingénue and a big gala premiere, but was actually pitching a new series of TVs.

The new 60 Series sets will be offered in 32-, 37-, 42-, 47- and 52-inch screen sizes with 1080p resolution and 120Hz technology that doubles the TV's frame rate to reduce motion blur. They boast new “Intelligent Sensor” technology, which claims to automatically adjust the TV’s brightness, sharpness, color and tint to match the surrounding light in a room. The sets also have a new “invisible” speaker system—located inside and behind the TV’s bezel—and use LG’s Clear Voice technology, which boosts certain frequencies to help keep dialogue audible when background noise increases.

The 60 Series sets start shipping this month, at prices ranging from $1,700 to $3,800. Later this summer, new thinner (1.7-inch) 42- and 47-inch versions will be available, at a price to be disclosed closer to launch.

Samsung adds a Touch of Color
The new Samsungs use the Touch of Color (TOC) design announced at CES, which uses an injection molding process to infuse subtle red colorations into the material of the bezel itself. The effect is a reddish glow embedded into the semi-transparent piano-black finish of the bezel.

The TOC design is included in Samsung’s Series 6 (650) and Series 7 (750) LCDs, which feature 1080p resolution (except for the 17- 19- and 22-inch models), 120Hz technology (all models 40 inches and larger), and InfoLink networking, which provides RSS feeds of news, weather, sports and other content from USA Today directly to the TVs (no computer is required). The sets also include USB 2.0 with WiseLink, which provides access to, and management of, digital images and music stored on flash drives, camcorders or portable media players.

Both 6- and 7-series LCD TVs will work with a $35 wireless accessory, called Wireless LinkStick, designed to provide wireless access to the InfoLink RSS feature, supposedly obviating the need for an Ethernet connection.

Series 7 LCD TVs include several step-up features not found in 6-series models, including internal flash memory loaded with content, such as high-def artwork, cooking recipes and children’s game, and WiseLink Pro, which can play MPEG-4 and DiVX files as well as digital photos and MP3 music files. The 7-series TVs are also compliant with the Digital Living Network Alliance (DNLA) protocol.

Series 6 models are available in 19-, 22-, 31.5-, 39.9-, 45.9- and 52.2-inch screen sizes, with prices ranging from $480 to $3,200. The Series 7 sets, which launch this month, are available 39.9-, 45.9- and 52.2-inch screen sizes, at suggested retail prices of $2,600, $3,200 and $3,500, respectively.

The Touch of Color is also extended to Samsung’s Series 6 650 plasma line, which is offered in 50-, 58- and 63-inch screen sizes at prices ranging from $2,600 to $5,000. The 1080p sets include invisible speakers, WiseLink, Anynet+ (Samsung’s name for HDMI-CEC single-remote control of components) and 4 HDMI inputs.—James K. Willcox

Wireless data relief: Spelled W-i-M-a-x?

Net access over cell networks is still slower than with a home broadband connection, even on faster third-generation (3G) cellular data networks like EV-DO (Verizon and Sprint Nextel) and HSDPA (AT&T and T-Mobile). And those speedier networks aren't yet available in all metro centers, let alone in many rural areas. Laptop owners and those with advanced cell phones like the iPhone can get their broadband via Wi-Fi hotspots, but those are highly local, and so don’t really offer broadband access on the go.

Hoping to capitalize on these shortcomings, this week a coalition led by Sprint, Nextel, and Intel announced support for a more potent flavor of Wi-Fi called mobile WiMax. Based on the IEEE 802.16e wireless standard, mobile WiMax offers data speeds comparable to Wi-Fi (that is, about 5 to 10 times faster than today's cell data networks). WiMax also offers much greater range; indeed, some even think WiMax might one day replace cable or DSL as the home broadband access of choice.

But before you start salivating too much for a WiMax fix, consider the following issues that may yet trip up this promising technology—which, by they way, has been simmering in the wireless community for about a decade.

PC tech support: Apple shines, say our readers

Which computer company is tops in terms of free tech support? Don't expect it to be anyone on the Windows side of the computer world.

Our latest survey on computer tech support, conducted by the Consumer Reports National Research Center and drawn from our readers' personal experiences with 10,000 desktop and laptop computers, finds that Apple owners have much to smile about. Apple's tech support was able to solve Mac problems more than 80 percent of the time, according to those surveyed who used Apple's support.

Overall, however, the news isn't stellar when it comes to using tech support to fix annoying computer problems. According to those surveyed, problems were solved for only about 60 percent of those who actually had to contact a manufacturer for help. What's more, many computer makers' free technical support policies end in a year or less. (One notable exception is, again, Apple. Free phone support runs out after 90 days, but you can get unlimited support at Apple stores—if you live near one.)

As such, salesmen will try to pitch an optional, extra-cost "extended" service plan. Our general advice is to skip such pricey extended service warranties. But if you absolutely need the hand-holding or know you'll travel everywhere with your laptop, you might want to consider one—especially since our latest report on extended service plans for computers (available to subscribers) finds that a few companies' extended plans do offer significantly better tech support compared to their limited free services.

ConsumerReports.org subscribers also have online access to more information, including which laptop tech support and desktop tech support scored among the lowest in our readers' satisfaction (Hint: It's a top-selling computer maker) and how to get free computer help.

Digital picture frames: Models for Mother’s Day

Mother's Day is just around the corner, and if you're struggling to come up with the perfect gift idea, here's a suggestion: A digital picture frame. With prices for these frames dropping and more big-name players like HP and Samsung entering the market, now's a good time to pick one up for your Mom.

We recently tested 10 frames that measured 7 or 8 inches diagonally. The five best had very good picture quality. Among that group, our top picks include two newer models from major names—the HP df800, $140, a CR Best Buy, $170, and the Samsung SPF-83V, $190—along with the Smartparts SyncPix SPX8, $180.

[UPDATE: May 9, 2008: As one of our readers noticed, the price of the HP df800 (seen above) has changed to $170. Also, we've posted on ConsumerReports.org the complete, updated report on digital picture frames. Our latest Ratings (available to subscribers) contains information on 10 new models, including the HP df800. It's no longer a "CR Best Buy" due to the price change, but it remains one of our three recommended digital picture frames. (Also available to subscribers only.) —Ed.]

All have internal memory, so you can store photos in the frame and return the memory card to your digital camera, as well as a USB port for transferring pictures directly from your computer. Each works with a wide range of memory-card types. The HP and Smartparts include a remote control. With its WiFi feature, the Samsung allows you to view pictures wirelessly from a networked computer. The Smartparts uses a motion sensor to automatically turn on and off.

To see your photos at their best, look for a frame that's eight inches in size and has a resolution of 800x600. Avoid widescreen frames as they may distort your images. Also watch out for frames with glass over the screen, which can create glare.

Online subscribers can check our full Ratings of digital picture frames and other CR-recommended models, both of which we'll be updating soon to reflect the new models.

—Donna Tapellini

Are you ready for green TV?

Flat-panel TVs, especially plasma TVs, consume a good deal of power—perhaps more than your fridge, as we found when we tested the power consumption of a range of TV types recently. But how much do you care about that?

We ask because some TV manufacturers, when they gather at events like the Consumer Electronics Show, say that energy consumption and other green considerations aren't yet a high-priority concern for a critical mass of consumers. And that, they say, makes them reluctant to compromise on attributes that are clear consumer priorities, like low prices and bright screens, in order to boost greenness.

Yet greener computers and monitors have entered the market. Why? In part because the federal government buys millions of those products every year and insists that 95 percent of them meet environmental standards set by EPEAT—the Electronics Product Environmental Assessment Tool. The standards stipulate that desktops, laptops, and monitors contain fewer toxins like lead and mercury, be Energy Star-qualified, and contain recyclable or reusable parts, among other criteria. Some of the greener models developed to meet EPEAT's stipulations are available to consumers, too; the program's website has a searchable list.

Currently, EPEAT standards are being considered for TVs. But since the Feds don't buy many TVs, the incentive to create the standards wouldn't be there the way it is for computers. Our advocacy colleagues at Consumers Union, the publisher of Consumer Reports, believe it will be key to have other big purchasers and retailers engage in the development of the standards.

Of course, the biggest driver in all of this is you, the consumer. Are greener TVs on your radar? Would you trade off other attributes, like screen size or price, to get a greener set? Tell us what you think.