Survey: SUVs are top choice as consumers consider their next vehicle purchase

Over half of Consumer Reports online subscribers plan to buy or have recently purchased a new vehicle, and SUVs are the number-one pick for those still considering which vehicle type to buy, according to a recent survey. The popularity of SUVs signals a return to larger, versatile vehicles, despite the steep prices at the pump last year that led to a surge in small car sales. These findings are from a recent survey conducted by the Consumer Reports National Research Center that included more than 2,000 interviews of ConsumerReports.org subscribers.

Survey respondents who recently bought sport/utilities, or anticipated buying one, had several reasons for why they considered SUVs to have unique benefits and advantages over other vehicle types. Space, convenience, and perceived safety are three examples cited by at least a third of CRO subscribers.

Leading reasons to purchase an SUV

63 percent said they need extra cargo space
59 percent said they like to sit up high and see over other cars
51 percent said they need all-wheel drive to handle bad weather
41 percent said the SUV's versatility is worth the lower gas mileage
37 percent said they feel safer in a SUV
31 percent said they don't like the image of minivans
27 percent said they need room to carry more than five people

SUVs can range in size and price, and all of the reasons listed above show why they appeal to various types of drivers. (See our in-depth SUV buying advice and Ratings.) 

It should be noted, however, that because of their taller height, SUVs as a class are not as nimble as passenger cars and have a greater rollover risk in emergency handling maneuvers. Also, their added weight compromises fuel economy. For these reasons, and more, a station wagon or minivan are worthwhile alternatives.

Station wagons--like a Subaru Outback--and even some hatchbacks combine the cargo-carrying flexibility of a small or midsized SUV with the comfort, fuel economy, handling, and performance that can rival a sedan. Even a small hatchback such as the Honda Fit can provide a lot of cargo room for its size. Also, all-wheel drive is not limited to SUVs. An increasing number of cars are offering AWD.

Read our wagon buying advice and ratings, available to online subscribers.

—Maggie Shader with the Consumer Reports National Research Center

Consumer Reports family sedans chat

Friday, November 20th, Consumer Reports experts will be online to discuss the latest road test group—family sedans—here in the Cars blog at 1 p.m. ET.

As seen in the December 2009 edition of Consumer Reports magazine, we tested several all-new and updated models, including the Ford Fusion, Mazda3 iTouring, Subaru Legacy, and Toyota Camry.

Our automotive experts will field questions about these cars and other sedans during the live, interactive chat, sharing test findings and helping you make the right buying decisions.

Go to the family sedan chat. The chat will be archive and can be read at any time.

—Jeff Bartlett 

Making car power windows safer

Each year children die needlessly in and around vehicles. The Cameron Gulbransen Kids Transportation Safety Act, signed into law in 2008, is aimed at helping to reduce the statistics and making vehicles safer for children. The Act requires the Department of Transportation to research a number of vehicle safety issues related to children, including power window safety. Recently, the National Highway Traffic Safety Administration (NHTSA) announced a proposed rulemaking on adding technology known as auto-reversing systems (ARS) that would help avoid power window injuries by stopping a window if an obstruction is detected. NHTSA proposed not to mandate ARS on all windows and is seeking comment. Consumers Union (the non-profit publisher of Consumer Reports) sent in comments in response to NHTSA strongly urging the government to require ARS technology on all light-passenger vehicle windows. (Read the comments from Consumers Union.)
 
The safety issue with power windows was addressed in part in 2006 when NHTSA decided to ban power window rocker and toggle switches from U.S.-manufactured vehicles. Car makers must now equip passenger vehicles with safer lever switches (which must be pulled up to close the window) by Oct. 1, 2010. A number of consumer organizations, including Consumers Union, Kids and Cars, and the Center for Automotive Safety petitioned NHTSA to enact this regulation, but at the time, the agency omitted including the auto reversing technology. NHTSA has determined that the issue will be largely addressed by requiring the safer switch types and that most fatalities are a result of someone (mostly children) inadvertently hitting the switch.
 
NHTSA’s research finds that 1,943 people are injured each year and six deaths occur from power windows closing on passengers. They estimate that the cost would be approximately $6 per window to add the feature. The technology is standard on most European vehicles, but it is on less than half the models from Chrysler, Ford, and General Motors.
 
Even though NHTSA is not recommending the new technology on all cars, they are proposing to require automatic reversal systems on windows that already have a one-touch or “express up” mechanism to close without continuous pulling up of the window switch by the operator. However, because most rear windows are not one-touch or “express up,” Consumers Union believes the requirement for ARS should extend beyond these types of power windows. We have observed vehicles for which the auto-reverse function does not work if the switch is being held continuously.
 
We hope that this life and injury-saving technology will be mandated in the future. In the meantime, adults need to be extra vigilant when using power windows to make sure rear passengers and children are not in harms way. And let this be a reminder not to leave children unattended in a vehicle, especially one that is running or has accessory power on.
 
For a list of 2009 vehicles that are equipped with ARS see safercar.gov. (Download pdf.)

Read: "Which power-window switches are safer?"

For more on child safety, see our kids and car safety guide.

—Liza Barth

2009 Annual Auto Reliability Survey: 10 best and worst models

Just because a model is reliable doesn’t mean it is recommended by Consumer Reports. Four out of the top 10 most reliable vehicles don’t perform well enough in our tests for us to recommend them. The opposite happens as well—some vehicles that score well in our testing are not recommended because they have below average reliability. Seven out of the 10 least reliable vehicles have high enough test scores to be recommended, but their poor reliability prevents them from reaching that recommended status. So, it’s important to look at both performance in our tests as well as reliability because a high scoring car isn’t always a smart purchase choice if it isn’t reliable.

Our 2009 Annual Auto Survey reveals the best and worst vehicles in reliability based on our subscribers’ experiences with 1.4 million vehicles over the past 10 years (2000-2009). Our data helps determine which used cars to choose as well as to forecast how the 2010 models will hold up.

The vehicles listed below are the top 10 most and least reliable new cars in our reliability survey. Models with an asterisk (*) are based on data of one model year only. Click on the vehicles below to visit the model overview pages to see how they performed in our tests and also view a more-detailed look at reliability broken down by 17 potential trouble spots. (Model overview pages are available to online subscribers.)

Most reliable vehicles, listed in order of Ratings score starting with the best score.

1. Honda Insight*
2. Lexus SC*
3. Toyota Venza (4-cyl.)*
4. Mercedes-Benz GLK*
5. Toyota Yaris Hatchback
6. Toyota FJ Cruiser
7. Honda Fit*
8. Toyota Prius
9. Scion xD
10. Toyota 4Runner (V6)

Least reliable vehicles, listed in order of Ratings score starting with the worst score.

1. Volkswagen Touareg*
2. Jaguar XF*
3. Chevrolet Colorado (4WD)
4. GMC Canyon (4WD)
5. Ford F-250 (turbodiesel, 4WD)*
6. BMW 535i (AWD)*
7. Chrysler Town & Country
8. Dodge Grand Caravan
9. Mercedes-Benz GL-Class (turbodiesel)*
10. Mercedes-Benz GL-Class (V8)

For more details on our 2009 Annual Auto Survey including the full list of most and least reliable new cars by vehicle type, see our reliability report. Also, check out our guide to car reliability for more details on new and used car reliability, as well as owner satisfaction.

—Liza Barth 

2009 Annual Auto Reliability Survey: Domestics vs. the imports

Asian vehicles continue to lead in car reliability, but a number of domestic and European automakers are showing improvements. Of the 48 models with top reliability scores, 36 are Asian—Toyota accounts for 18; Honda, eight; Nissan, four; and Hyundai/Kia and Subaru, three each. The rest come from Ford with eight; Mercedes-Benz, one; Volkswagen, two; and Volvo, one.

European brands continue to improve in reliability with a significant rebound from Mercedes-Benz and improvements from Volkswagen and Audi. Most Volvo and Porsche models have also done well in our survey.

Ford leads the domestics with about 90 percent of models scoring average or better in our survey. Overall 20 of the 48 GM models have average reliability, but only the Chevrolet Malibu V6 has above average reliability in our survey. Last year, we couldn’t recommend any Chrysler product due to low test scores and poor reliability, but this year the 4WD Dodge Ram did well in our tests and has average reliability. However, more than one-third of Chrysler products are much worse than average in reliability.

The graphs below show the percentage of models that rate above average, average, and below average for Asian, European, and American brands.

 

For more details on our 2009 Annual Auto Survey including the full list of most and least reliable new cars by vehicle type, see our reliability report. Also, check out our guide to car reliability for more details on new and used car reliability as well as owner satisfaction.

—Liza Barth 

2009 Annual Auto Reliability Survey: A high price doesn’t mean it’s reliable

Paying more for a new car doesn’t guarantee that it will be reliable. Inexpensive small cars and midsized family sedans are the most reliable vehicles according to our 2009 Annual Auto Survey, which is based on our subscribers’ experiences with 1.4 million vehicles.

Twenty of out of 37 small cars and 21 out of 41 family cars have above-average predicted reliability. Minivans are at the bottom of the list, but there are not as many minivan options. See how the other vehicle categories fare below.

Car type	% of models rated average or better
Family cars	91%
Small cars	84%
Small SUVs	83%
Upscale cars	78%
Compact pickups	74%
Midsized SUVs	74%
Full-sized pickups	68%
Luxury cars	67%
Sporty cars	62%
Upscale/luxury SUVs	55%
Large SUVs	50%
Minivans	43%

When it comes to buying a new car, you do not need to spend top dollar. It pays to do your research and find the model that meet Consumer Reports’ stringent requirements to be recommended, as well as your budget.

For more details on our 2009 Annual Auto Survey including the full list of most and least reliable new cars by vehicle type, see our reliability report. Also, check out our guide to car reliability for more details on new and used car reliability as well as owner satisfaction.

—Liza Barth 

2009 Annual Auto Reliability Survey: Where Ford really stands

Since we announced the results from our latest auto reliability survey, there has been a lot of buzz—and a wide range of interpretation—in the media and blogosphere about Ford’s strong showing. On one hand, I’ve seen a headline that said Ford is number one. (It’s not.) And I’ve seen writers wondering aloud if we’re shilling for the company—casting it in an overly rosy light. (We’re not.)
 
We are always glad to see an automaker raise the level of quality and reliability in its cars. It’s good for consumers who don’t want the hassle and expense of a lot of problems down the road. But, let’s be clear: while Ford is easily the best of the domestic automakers in terms of reliability, it’s still no Toyota or Honda. (Read our full report on car reliability.)
 
Here’s the picture in nutshell:
Toyota and Honda clearly dominate in reliability. They have five of the top seven brands in our ranking: Scion, Honda, Toyota, Acura, and Lexus. All of their models are average or better. Of the 48 models that get our top predicted-reliability rating, 17 are built by Toyota and seven by Honda. That’s half. If you just look at the top 10 models, seven are built by Toyota and two by Honda. (The other is a Mercedes-Benz.) And of the 16 vehicle categories for which we have predicted-reliability ratings, nine are topped by a Toyota-built vehicle and two by Hondas. Overall, that’s a pretty convincing case.
 
When it comes to Ford, we’ve said that it’s the only Detroit automaker that’s building cars with world-class reliability. What do we mean by “world class”? Ninety percent of the 51 models for which we have data are average or above. It is the only American automaker to earn our top rating, received by eight of its models. And only five models are below average. That’s also impressive.
 
Here are some highlights:
The Ford Fusion and Mercury Milan are among the top models in the family cars class, under only the Toyota Prius. Six versions rate higher than any versions of the Honda Accord and Toyota Camry, which have typically done very well in our survey results and are often perceived as the paradigms of reliability.
 
The front-wheel-drive Lincoln MKZ tops the upscale cars category, beating out such high-scoring competitors as the Acura TL and Lexus ES. The front-wheel-drive Ford Edge and V6 Mustang rank near the top of their classes. And most other Ford-built models are in the upper half of their categories.
 
Despite all of this goodness, Ford still has its weaknesses. The mighty Ford F-250 turbodiesel 4WD pickup has the fifth worst score in the survey results. The front-wheel-drive Lincoln MKS is at the bottom of the upscale cars category. And three all-wheel-drive Lincolns (MKS, MKX, and MKZ) were also below average.

So, of the 33 brands that we rank, Mercury came in at number 10.  Ford ranked at 16th (still made the top half), and Lincoln’s problematic models sank it to 20th place. (In contrast, Buick, which is GM’s highest-ranked brand, is 19th and Jeep, Chrysler’s highest, is 30th.)

The bottom line
Ford has made some very reliable vehicles, right in there with other generally reliable Asian automakers Honda, Toyota, and the company has been able to maintain that consistency for several years now. So, yes, we think that’s worth a hearty attaboy. But, no, Ford is not yet at the top of the heap.

For more information, visit our guide to reliability. See how the automakers compare (available to online subscribers).

 —Rik Paul

2009 Annual Auto Reliability Survey: Best and worst models by car maker

It is easy to assume that certain automakers build only reliable cars and others don’t, however, nearly every manufacturer have their share of winners and losers in our annual reliability survey. Each company and even brand product portfolio runs a spectrum of reliability performance, with its own best and worst examples. For some, the range can span from much better than average to much worse than average, whereas other may be centered around average. The key lesson from scanning the data within an automaker is not to make assumptions.

For example, the best Toyota Motor Company model in our reliability survey is the Lexus SC—its predicted reliability score is the second highest out of over 300 vehicles, but the worst is the Lexus GS (AWD), which scores in the bottom 10 percent, and receives a much worse than average rating, and is not recommended in our testing. While it is true that Lexus models tend to be reliable and test well, this is not the case for all Lexus vehicles.

The greatest disparity comes from Volkswagen. The VW Golf (aka Rabbit) is one of the most reliable small cars you can buy, but the Volkswagen Touareg has the lowest predicted reliability score in our 2009 Annual Auto Survey.

In most cases, the best model for reliability is a recommended model and the worst is not. However, Honda’s top reliable vehicle in our survey, the Honda Insight, is not recommended due to low scores in our testing. The least reliable Honda vehicle is the Acura RL, but it has an average reliability score and is recommended. Honda is one of the more consistent manufacturers and has no model that scored below average in reliability.

The two more reliable General Motors products are from two brands that are leaving the GM umbrella. The Saturn Aura (4-cyl.) is newly recommended this year and the Pontiac Vibe will be phased out in the coming months.

Below are the best and worst models in reliability. Models with an * are based on data of one model year only.

BMW
Best: BMW 328i (RWD)
Worst: BMW 535i (AWD)*

Chrysler
Best: Jeep Patriot
Worst: Chrysler Town & Country/Dodge Grand Caravan

Ford
Best: Ford Fusion/Mercury Milan (4-cyl.)
Worst: Ford F-250 (turbodiesel, 4WD)*

General Motors
Best: Chevrolet Malibu (V6)
Worst: Chevrolet Colorado/GMC Canyon (4WD)

Honda
Best: Honda Insight*
Worst: Acura RL

Hyundai/Kia
Best: Hyundai Tucson
Worst: Kia Sedona

Mazda
Best: Mazda3 sedan
Worst: Mazda CX-7

Mercedes-Benz
Best: Mercedes-Benz GLK*
Worst: Mercedes-Benz GL-Class (turbodiesel)*

Nissan
Best: Infiniti M35 (RWD)
Worst: Nissan Versa sedan*

Subaru
Best: Subaru Impreza Outback Sport
Worst: Subaru Impreza WRX*

Toyota
Best: Lexus SC*
Worst: Lexus GS (AWD)

Volkswagen
Best: Volkswagen Golf (Rabbit)
Worst: Volkswagen Touareg*

Volvo
Best: Volvo S40 (FWD)*
Worst: Volvo XC90 (V8)*

The main take away from this information is don’t judge a book by its cover. Avoid assumptions and do your research before you buy your next vehicle. It takes just a few minutes to browse the model overview pages, or use the interactive new car selector tool, which sorts and filters by the parameters that matter most to you.

Either path will reveal Consumer Reports recommended models that did well in our road tests, score average or better in reliability, and performs at least adequately if included in government or insurance industry safety tests.

For more details on our 2009 Annual Auto Survey including the full list of most and least reliable new cars by vehicle type, see our reliability report. Also, check out our guide to car reliability for more details on new and used car reliability as well as owner satisfaction.

—Liza Barth 

Consumer Reports 2009 Annual Car Reliability Survey – Who’s up and who’s down

Ford has secured its position as the only Detroit automaker with world-class reliability, according to Consumer Reports’ 2009 Annual Car Reliability Survey. About 90 percent (46 of 51) of Ford, Mercury, and Lincoln products were found to have average or better reliability. The results now available online in the car types pages, new car selector, and on the model overview pages—all available to online subscribers.
 
Ford’s sustained production of vehicles that are as dependable—or better than—some of the industry’s best dispels the notion that only Japanese manufacturers make reliable cars. Other than the Toyota Prius, the reliability of the four-cylinder Fusion and Milan ranks higher than that of any other family sedan. Both of those Ford Motor Company products continue to beat the Honda Accord and Toyota Camry, while the upscale Lincoln MKZ tops its rivals, the Acura TL and Lexus ES.
 
The findings are based on responses on 1.4 million vehicles owned or leased by subscribers to Consumer Reports or its Web site—the biggest response in the Annual Auto Survey’s history. Consumer Reports’ expert team of statisticians and automotive engineers used the survey data to predict reliability of new 2010 models. Predicted reliability is CR’s forecast of how well models currently on sale are likely to hold up. 
 
Other key findings:

The Lin­coln division has had mixed results: some models score below their Ford equivalents. All-wheel-drive versions of the Lincoln MKS, MKX, and MKZ are below average.
 
The least reliable vehicle, the Volk­swagen Touareg, is 27 times more likely to have a problem than the most reliable car, the Honda Insight.
 
Twenty of 37 small cars have above-average predicted-reliabil­ity including the Honda Fit, Scion xD and Volkswagen Golf.
 
Even good brands falter. Among the least reliable vehicles in their respective classes are the all-wheel-drive Lexus GS, the Nissan Versa sedan, and the Subaru Impreza WRX. The Lexus GS AWD is the only Toyota mod­el with below average reliability.
 
Some newer GM products are bright spots. Overall 20 of the 48 GM models Consumer Reports surveyed have aver­age reliability scores. (GM has a number of strong contenders either just released or in the pipeline, but they are too new for CR to have reliability data on them.)
 
More than one-third of Chrysler products are much worse than average, including its new car-based SUV, the Dodge Journey. Last year, Consumers Reports couldn’t Recom­mend any of its products either because of mediocre performance, poor reliability scores, or both. However, this year CR can rec­ommend: the four-wheel-drive ver­sion of the redesigned Dodge Ram 1500 pickup.
 
Of the 48 models with top reliability scores, 36 are Asian—Toyota ac­counts for 18; Honda, eight; Nissan, four; and Hyundai/Kia and Subaru, three each.

With only a few exceptions, Japanese vehicles are consistently good. All Honda and Acura products have average or above average reliability.

Hyundai and Kia continue to make reliable cars. The Hyundai Elantra and Tucson, and the Kia Sportage get top marks. Only Kia’s Sedona minivan and Sorento SUV score below average.

European brands continue to improve. Mercedes-Benz has significantly rebound­ed, with most models average or better. Scores from rival BMW are more mixed.

Volkswagen and Audi are also staging a nice reliability recovery. The Volkswagen Rabbit (Golf) and the new CC earn top scores.

Porsche has one serious hic­cup this year: The Boxster drops to below average, which strikes it from Consumer Reports Recom­mended list. But the Cayenne SUV im­proved to average.

Full reliability history charts and predicted-reliability ratings on hundreds of 2010 models, plus a list of what’s up and what’s down, best and worst models, and a comparison chart of brands can be found online in the Guide to Reliability, in the December issue of Consumer Reports, and in the latest Consumer Reports Cars publication, Best & Worst for 2010 on sale November 17, 2009, everywhere magazines are sold.

Consumer Reports 2009 Car Reliability chat

Today, Consumer Reports released the findings from the 2009 annual car reliability survey. As in past years, there are significant revelations to be found in the 2009 data, with some brands and models rising, while others are falling, in predicted reliability.
 
The data will be updated throughout the Cars section of ConsumerReports.org, including on the new car selector and on the model overview pages, available to online subscribers. Further information can be found in our Guide to Reliability and Owner Satisfaction hub, including a detailed Reliability FAQ.

Below is an archived, interactive chat with our automotive experts to discuss the findings.

The live video chat via the Consumer Reports Facebook page has been canceled.