July 31, 2007

Chrysler's New Warranty: Maybe not in your lifetime

Dodge_ram_cummins_diesel As noted in Jeff Bartlett's previous warranty blog, Chrysler is offering lifetime powertrain coverage on most of their models. Like almost everything in life (including taxes but excluding death), there are exceptions. In this case, they are SRT high-performance models and fleet vehicles. One particular exception seems glaring--diesels (and the Dodge Sprinter van) are excluded. Although gasoline engines can last a very long time, diesels still have a reputation for further longevity. So why doesn't Chrysler include them in this plan?

It's a guess, but a recent road trip to upstate New York gives me a hint. On that trip into farm country, I was surprised to see the number of well-patinaed Dodge Ram trucks on the highway. (Several of them were the pre-baby-Kenworth-styled version, making them at least 16 years old.) The common thread: they had the Cummins turbodiesel engine.

Buyers who made the initial investment in a diesel Ram or Sprinter, especially business owners, might be just those folks who would drive their trucks until the wheels fell off. They're the ones who would really benefit from lifetime powertrain coverage--even beyond the 7 years/100k coverage you get on a Ram diesel. John Ibbotson, our chief mechanic and expert in John's Tool Box (available to ConsumerReports.org subscribers only), tells me the replacement cost of those Cummins diesels, or the Mercedes diesels in the Sprinter and Jeep Grand Cherokee, are pretty high. Parts like injector pumps are expensive, too.

So, keep this in mind if you're considering a Jeep Grand Cherokee diesel or another Chrysler product with a diesel. Even though you might just use the vehicle to haul around your family, rather than racking up lots of miles running between various job sites or customer locations, you'll miss out on the extended warranty coverage trumpeted in Chrysler's ads.

--Tom Mutchler

July 30, 2007

From the logbook: Ford Escape

Ford_escape_v6_consumer After we posted a "Just in" for the redesigned Ford Escape (ratings and pricing available to online subscribers) in May, some of you faithful readers have been posted messages and e-mailed asking for a follow up. And, I suppose it's about time: Ford's popular small SUV has already seen over 3,000 miles of service in our test fleet. Why? Well, judging by the remarks made in the Escape's logbook, we're fairly impressed with its "just right" size, torquey engine, and (generally) improved controls. But is it all rosy in Escape land? Read on for candid commentary from our experts:

"Much nicer than the 'newer' Ford Edge...seems roomier with more head room, better visibility, and decent cargo space."

"Good power...seems more abundant than the previous version."

"V6 runs out of steam and gets a little thrashy at high RPMs."

"Four-speed automatic transmission hunts between 3rd and 4th when climbing hills on the highway."

"300-mile cruising range is poor."

"The ride is a bit stiff and rocky."

"Lost some of the good handling [compared to the previous version]."

"Small seats are OK, but not enough lower-back support and no adjustments I can find."

"The cabin is not very quiet, with [too much] engine and road noise."

"Easy for kids to access and see out of."

"New control stack is a lot better than the previous car, with well-sized and intuitive controls."

"Finally - a tuning knob on a Ford radio!"

"Fit and finish is no better than average, with exposed screws and lots of plastic."

"Spotted a water leak on the driver's side."

"Decent value compared to Honda CR-V, [especially considering] the inevitable rebates."

"Put a third-row seat in a lengthened Escape and Ford has a competitive crossover SUV."

"This is a good, small SUV."

So there's mostly good news about the redesigned Escape. It's certainly family-friendly and fairly easy to live with on a day-to-day basis. We'll see how it compares to some of the other new models in this class--including the Jeep Patriot, Kia Sportage, and Saturn Vue--in an upcoming test.

--Mike Quincy

U.S. gas prices--Decrease

Gas prices continue to slide downward.

National retail fuel price averages

Regular gasoline/gallon $2.88
Diesel fuel/gallon $2.89

Regional regular gasoline prices

East coast $2.87
  -New England $2.93
  -Central Atlantic $2.90
  -Lower Atlantic $2.83
Midwest $2.85
Gulf Coast $2.79
Rocky Mountain $2.98
West Coast $3.00
  -California $3.06

Source: Energy Information Administration, 7/30/07

July 27, 2007

Chrysler offers lifetime powertrain warranty

Orangewarrantylog2 Chrysler Group has announced a lifetime powertrain warranty on most new Chrysler, Dodge, and Jeep vehicles purchased from dealer inventory and delivered on or after July 26, 2007. The warranty program covers 88 percent of the retail models sold, excluding fleet sales, SRT variants, Dodge Sprinters, and other vehicles with diesel engines.

This bold warranty announcement follows the trend that has seen many automakers extend their warranty protection as a means to shore up brand image and customer confidence. Clearly, it will be hard for another manufacturer to one-up the length of Chrysler's warranty, though other makes do shine in other areas of protection, such as Chevrolet with its 100,000-mile roadside assistance (5 years) and rust warranty (6 years).

Chrysler’s warranty initiative was motivated by multiple factors, according to a company spokesperson, including dealers reporting that the latest Chrysler Group products were the highest quality they had seen and customers stating that vehicle warranty, specifically powertrain, is a chief purchase consideration. This program precedes involvement from Cerberus, the investment group that is acquiring Chrysler Group from DaimlerChrysler.

The new warranty is available only to the new-vehicle buyers; it is non-transferable. That caveat alone significantly decreases the how many years will actually be covered within the vehicle’s “lifespan.” With the previous 7-year/70,000-mile powertrain warranty, there was a low instance of warranty transfer from the first to second owner, according to a company spokesperson, despite the process being a simple paperwork sign off. Because of this, Chrysler expects costs associated with the change in the warranty coverage to be less dramatic than the marketing-friendly name may suggest.

And with all seemingly good news, there’s always the “fine print.” For example, while the lifetime warranty does not require owners have the car serviced at a dealer, it does demand that maintenance adhere to recommended intervals and be documented. To continue the warranty coverage, the owner must have the powertrain inspected (for free) within 60-days of each five-year purchase anniversary.

We suspect that once the total eligible vehicle pool is filtered out by those who sell their vehicle within five years, lose their paperwork, and/or forget to have this inspection performed, there will be a very modest original-owner group come year six. And those leasing will not reap the benefits at all, as most contracts are for just two to three years. However, for those drivers who like to hold on to their vehicles, such as those in the unofficial 200,000-mile club, there could be real financial benefit from this program. Of course, that only matters if you truly want a Chrysler, Dodge, or Jeep model for the long haul.

For such a broad product portfolio, there are precious few Chrysler Group models that meet the stringent standards of a Consumer Reports Recommendation:

Chrysler 300 (V6)
Chrysler PT Cruiser
Dodge Durango
Dodge Ram 1500
Jeep Liberty

Several models are too new for us to have any reliability data and/or haven’t been tested.

Looking closer at the Recommended models, those vehicles don’t shine in their respective classes. The Durango, for instance, did earn a Good overall score, though it is the lowest-rated model in the full-sized SUV class and has just average predicted reliability. Likewise, the Liberty qualifies as Good, though it ranks near the bottom of the class. The Dodge Nitro and Jeep Wrangler score even lower.

In a brand comparison, Chrysler, Dodge, and Jeep each rank below average in predicted reliability, based on analysis of the 2006 Consumer Reports car reliability survey. Jeep ranks 32nd among 36 tracked brands.

These numbers show that the Chrysler Group vehicles could use the type of image enhancement that such a well-promoted warranty can offer. After all, the 10-year warranty has worked wonders for Hyundai--once the punch line for reliability.

Either way, more protection can only aid the customer and motivate the manufacturer to focus on quality. In the end, consumers should focus on buying the best vehicles for their needs, weighing reliability more heavily than warranty protection. After all, the best deal is not having to visit the dealer for unscheduled maintenance, rather than have it performed for free. Clearly, Chrysler needs to get people into its showrooms, but it’s too early to tell whether this warranty announcement will do the trick.

--Jeff Bartlett

New presidential candidate for tire-wear testing

Tireblog_2 George Washington is legendary for many reasons, but he may be adding a new posthumous distinction as a tire tool, based on recent tests.

Traditionally, tire-wear advice has been to measure the tread depth using a penny, with Abe Lincoln’s copper head at 2/32-inch being the universal signal to replace a car’s rubber. However, Consumer Reports general advice has been for people routinely driving in heavy rain or winter conditions to consider replacing the tires closer to the 5/32-inch groove depth, which marks the half-tread point on many tires.


Recent testing by retail giant The Tire Rack confirms our long-standing guidance, and their recent PR campaign is getting this important advice to consumers. As they put it, using
Washington’s head on a quarter (which represents 4/32-inch tread depth) may be a better gauge of when a tire’s traction has diminished significantly. We agree.

Using a 2006 BMW 325i and 2006 Ford F-150 Super Cab 4x2, The Tire Rack tested original fitment tires in new, 4/32-inch, and 2/32-inch conditions. The wet braking results show a dramatic difference that should be a real wake-up call for motorists. (Read the full report.)

While most states consider 2/32-inch to be the legal limit, lead by the federally mandated tread-wear indicators, we recommend replacing tires sooner for those typically driving through poor weather. Right now, our tire engineers are validating data from an extensive tire-wear performance test to be posted online in the weeks ahead. In addition, the latest ultra-high performance tire tests to be published, and posted, in a couple months will report on the most extensive tread-wear testing performed by a North American consumer publication. From the combined results, we’ll provide advice not only on when to buy, but also how to select a tire that will give the best performance and most miles for your application.


To learn more about tread-wear safety, read our updated report “How safe are worn tires?"


--Jeff Bartlett

July 26, 2007

Toyota Sienna AWD run-flat tires wear well for us

The extended tread life test on CR’s Sienna AWD continues. And so far, so good. But let’s recap…

Toyota Sienna all-wheel-drive owners clearly have a beef with the short tread life of the standard run-flat tires and continue to share complaints in letters and Cars forums posts, especially in Tire Talk, the online-subscriber-only tire forum at ConsumerReports.org. We've also covered the frustration of Sienna owners regarding fast-wearing tires here in the Cars blog: "Toyota extends run-flat tire warranty" and "Toyota Sienna run-flat tires? Spare us."

As we’ve said before, most owners were pleased with the overall performance of their AWD Sienna--one of the top-rated models in Consumer Reports tests--but few are satisfied with the run-flat tire tread life, cost of replacement, and limited models from which to choose (two OE suppliers). Some even have psychological fears about not having a spare tire on board. To recap, many owners have complained that the run-flat tires wear out much quicker than expected or unevenly--often within 15,000 to 20,000 miles. Some owners found themselves facing an aggravating annual tire replacement, costing $700 or more. Toyota finally addressed the issue last year with an extended warranty on 2004 to some 2006 model-year vehicles, mostly addressing the irregular wear condition. Later-model vehicles came with a revised tire intended to eliminate the wear condition.

Our AWD Sienna
We purchased a new 2007 Toyota Sienna XLE AWD (ratings available to online subscribers) with the Dunlop SP Sport 4000 Self-Supporting Technology tires (DSST). After the road test was completed, we purchased a new set of Dunlop SP Sport 4000 DSST tires for a tread life evaluation on the Sienna AWD. The evaluation started at the end of March and at this point in July, we have a little more than 11,200 miles on the tires. We’ve been checking inflation pressures religiously, aligning the wheels, rotating the tires, and measuring the average tread depth in no less than16 test points around each tire every 2,000 miles. Now, most consumers are not likely to follow our frequent alignment and rotation schedule, but we’re giving the tires the best opportunity to wear optimally. 

So what have we found up to now? In short, not much yet--the tires are less than 20 percent worn-out to the tread wear indicators, the wear is relatively even across the tread width, and we’re not observing any abnormal wear condition.  At this early stage, the tires appear to be able to last more than 45,000 miles, even exceeding Toyota’s estimate of 40,000 miles noted in their Tire Information booklet. Still, we recognize that to get a more accurate picture of projected tread life, we’ll need more miles. We plan on doing just that with the hopes of reaching 20,000 or more miles by the end of summer. That shouldn’t be a problem, with many of our colleagues taking the minivan on extensive summer trips.

 

NOTE: An updated has been posted: "Update: Toyota Sienna AWD run-flat tires"

--Gene Petersen

Related blog posts:
Update: Toyota Sienna AWD run-flat tires
Toyota Sienna AWD run-flat tires wear well for us

Toyota Sienna AWD tires - patience wearing thin
Toyota extends run-flat tire warranty
Toyota Sienna run-flat tires? Spare us.
Run-flat tires go flat with our readers  

July 25, 2007

Chinese trucks soon to be on the American menu

Of the roughly 100 different manufacturers currently building cars in China, Bill Pollack predicts somewhere between three and five will be peddling their low-cost wares in the U.S. within five years. The New Jersey-based entrepreneur has no problem with that; he just wants his company to be first.

Pollack is CEO of China America Cooperative Automotive (aka Chamco), an organization with ambitious plans to import Chinese vehicles to North America. Speaking at a recent New York City press lunch, he showed photographs of the company's first two models, an SUV and a four-door pickup. Chamco is planning to be selling both vehicles in Mexico within a few months, followed by an introduction to U.S. customers at the 2008 New York Auto Show in April, and appearing in showrooms throughout the country within a year from now. And--drum roll please--both are going to be priced around $13,500--a number Pollack says will be 20 percent less than competing models already on sale here.   

Chamco faces myriad hurtles to accomplishing these goals, such as ensuring the vehicles meet U.S. emissions and safety requirements, establishing dealer networks, and competing with well-established car brands. Adding to the challenges is the fact that Pollack has no prior experience in the automotive biz. Maybe that's a bad thing. But, maybe not.

Certainly, the two-pronged launch strategy defies expectations. While the intent may be to import cars directly to the States, Chamco seeks to build a factory in Mexico. This south-of-the-border plant would supply Mexico and South America. Should Chamco face cost-prohibitive tariffs on its Chinese imports, U.S.-market models could be sourced from Mexico. Prior to the factory being completed later this decade, the company is looking to bring in 50,000 units duty free to Mexico to start sales, according to Pollack in an Automotive News report reproduced on the company Web site.

Looking slightly rumpled on a humid New York summer afternoon in a Chinese suit he said he bought on a recent trip when his luggage got lost, Pollack is something of a refreshing alternative to the polished, media-trained talking heads normally introducing cars. He didn't use the word "robust" once during his spiel--always a plus in my book. Pollack's presentation was certainly a sign that this won't be car business as usual.

As for Chamco's first two offerings, they're, well, familiar. If not groundbreaking, at least they don't have the clown-car look we've seen from some other prospective Chinese importers lately, and they don't look like they were constructed in somebody's basement. However, the headlights, rooflines, creases, and other styling cues all look like we've seen them before--whether on a Mitsubishi or a Toyota. Even the logo looks like it was more-than-inspired by Opel.

Already on sale in some 50 countries around the world--none of which have the safety and emissions standards, to say nothing of customer quality expectations--of the United States or Europe, Chamco has a thing or two to do before making it big in Peoria.

To help ready the cars for U.S. sale, Pollack & Co. have enlisted the help of Mustang tuner and car builder Steve Saleen, who reportedly signed on after tearing around Chamco's parking lot in a non-U.S.-certified model. While no plans for a Stage 1,2, or 3 hot-rodded version of the Chinese SUV have been announced, Chamco hopes to tap into Mr. Saleen's entrepreneurial experience making his own specialty cars street legal.

Once the first two models roll out, plans call for bringing over a sedan, a "crossover" SUV, a sports car, and even a hybrid model within a few years. And rather than partnering with a single manufacturer to do this, Bill plans to call on a number of different carmakers from the 100 or so at his disposal, cherry picking (or is that Cherypicking?) from their myriad offerings.

But how the logistics of branding and servicing a line of cars from different makers will work remains to be seen, with parts inventories and service technician training yet to be worked out. Frankly, a lot of stuff is yet to be worked out, from crash testing to what engines will be under the hood when the first Chamcos land on U.S. soil. For now, Bill has some 40-plus dealers signed up, and he's busying himself getting his first two models ready.

Can he do it? We'll see. But one thing is certain, even if he can't, somebody will.    

--Jim Travers

Read "Everybody Changfeng tonight."
 

July 23, 2007

U.S. gas prices--Decrease

Gas prices decrease this week.

National retail fuel price averages

Regular gasoline/gallon $2.96
Diesel fuel/gallon $2.89

Regional regular gasoline prices

East coast $2.92
  -New England $2.97
  -Central Atlantic $2.94
  -Lower Atlantic $2.90
Midwest $2.98
Gulf Coast $2.87
Rocky Mountain $3.04
West Coast $3.05
  -California $3.12

Source: Energy Information Administration, 7/23/07

Black boxes, crash investigations, and your privacy

What should we think about Event Data Recorders (EDRs), those electronic devices built in to many cars that record vehicle information in the few seconds just before and after a crash? Are they pivotal to lifesaving, another Big Brother threat to privacy, or both?

Depending on their level of sophistication, EDRs can note information such as pre-crash speed, brake use, seat-belt use, and air-bag deployment. They could gather more information, such as steering angle, braking forces, occupant position, and so forth.

On the one hand, that information is very helpful to crash investigators and safety researchers and can help engineers design safer cars. On the other hand, many people think of these "black boxes" as unwelcome tattle-tales or at the least an invasion of privacy.

You, the law, and EDRs
Who should have access to EDR data is a contentious legal issue, and state laws vary in how much protection they offer to car owners from the prying eyes of, say, insurance companies or law enforcement personnel. At least 10 states have adopted laws on the subject since 2004, and many more state legislatures have begun crafting them.

Federal law will oblige automakers to disclose the existence of EDRs to car-buyers as of the 2011 model year. But several states have done that already. Most of the 20-plus states with laws on the books or pending require the existence of an EDR to be disclosed.

Another common legal theme is that the car owner owns the data and doesn't have to reveal it to anyone without a warrant or court order. Some states, such as New York, let crash researchers have access to the data but without identifying the car owner. Several states plan to limit or ban identity information from going to insurance companies or they prohibit insurance companies from using this data to calculate a person's insurance premium.

Grabbing the data
Most new-model cars are equipped with some form of EDR. Usually, it helps coordinate the computerized split-second, decision-making process that links crash sensors to safety systems like air bags and automatic seat-belt pretensioners. For instance, if your car has a multi-stage air bag system, the EDR gathers data on vehicle speed and who is buckled up to determine which air bags should deploy and at what level of force.

However, you can probably imagine a situation where if you were in a crash, you wouldn't necessarily want anyone to know how fast you were traveling beforehand. On the other hand, if some reckless driver crashes into you, then you might like for the EDR in their car to prove their guilt.

The EDR data exists as cryptic computer code and that it takes specialized gear to download it and proprietary software to interpret it. So whether you "own" the data or not, you cannot access it without help from your car's dealer or some other technical representative.

In a future blog post, we will continue our look at EDRs.

--Gordon Hard

July 20, 2007

Just In: Saturn Vue XR

2008_saturn_vue_xr_test We recently bought a 2008 Saturn Vue XR (available to online subscribers) to add to the CR test fleet. The old Vue was one of those cars where if we followed the old saying "If you can't say something nice, don't say anything at all," then we'd have a mostly blank page. Sure, the Honda-sourced V6 was a great engine and there was lots of rear seat room, but there were simply too many negatives.

However, with this new model, it seems as if many of those negatives have been addressed:

  • Like the Saturn Aura, the Vue has a great-looking dashboard (although we wish they had removed all of the protective plastic sheeting from the A-pillars on our car). Overall, it is a big improvement over the shabby interior of the previous version.
  • First impressions are that steering feel is much improved from the old Vue's electric steering.
  • The modern 3.6-liter V6, which works well in a lot of other GM products, is optional here, too.
  • Standard stability control is a welcome and overdue feature.
  • The slab-sided plastic-body-paneled exterior is gone, replaced with something much more stylish. However, there is now a sloping rear window that cuts into cargo volume.

Initial complaints so far are minor. The seats seem overly soft and short-cushioned, and we're surprised that there is no trip computer or telescoping steering wheel (especially considering the $27,970 sticker, which seems like a lot, given that our Vue lacks leather or a sunroof). And we'll see how this modern V6 and six-speed automatic manages for fuel economy vs. the Vue's hefty 4,000-pound curb weight.

To me, the Vue's new exterior looks a lot like various Hyundai and Kia SUVs. This isn't a big surprise, given this Vue's global origins. Although the enthusiast magazines have been harping on the Opel connection--this Vue is basically identical to the Opel Antara that will be sold in Europe--don't think that the Vue was designed by white-coated engineers toiling away in a laboratory/racetrack deep in the Black Forest. The Vue starts out with an updated version of GM's Theta platform, the one that's under the Chevrolet Equinox/Pontiac Torrent, with a lot of design and engineering work from Daewoo, GM's Korean subsidiary. And it's all bolted together in Mexico.

In the end, it doesn't matter if the Vue was designed in Detroit or Duesseldorf, but rather how well that design functions on the road. We'll let you know how it performs when we test our Vue up against another updated high-selling domestic SUV, the Ford Escape, later this year.

--Tom Mutchler

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